Product Support Engineer

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3Pillar Global

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 Private Equity Round on 2021-10

Consulting • Healthcare • Insurance

3Pillar Global is a modern application strategy, design, and engineering firm that specializes in delivering strategic software development initiatives for various industries. They offer a range of services, including application technology strategy, digital product engineering, data and analytics, and artificial intelligence development. 3Pillar Global focuses on helping organizations transform their bold ideas into breakthrough solutions by leveraging cutting-edge technologies such as generative and multimodal AI. They work with partners and clients across multiple sectors, including healthcare, financial services, insurance, media, and information services, to solve complex technology challenges and deliver high-performing results.

📋 Description

• Investigate, triage, and resolve complex technical issues escalated from Tier 1 support • Analyze logs, databases, and system behavior to diagnose root causes • Liaise between customers, engineering, and product teams regarding bugs, feature requests, and system behavior • Document resolutions, workarounds, and diagnostic processes • Monitor key system alerts and customer tickets to proactively address platform issues • Contribute to internal tools, automation, and scripts to improve support efficiency and reduce resolution time • Advocate for customer needs and ensure timely follow-through on issues and feature enhancements

🎯 Requirements

• 4+ years of experience in technical support or DevOps with customer-facing responsibilities • Strong knowledge of Linux systems, including command-line proficiency, log analysis, and system debugging • Experience working in ad tech platforms such as DSPs and SSPs • Proficient in querying databases using SQL, Postgres, or MySQL • Understanding of advertising technology concepts, including ad serving, programmatic bidding, pixels, tracking, and reporting • Proven ability to manage and resolve customer issues effectively with a strong focus on customer satisfaction • Exceptional communication and interpersonal skills when working with customers and cross-functional teams • Ability to manage multiple priorities, work under pressure, and respond quickly in a fast-paced environment • Familiarity with REST/JSON APIs and Postman for testing • Exposure to Bash or Python scripting and automation • Experience with cloud platforms, especially Google Cloud Platform (GCP) • Experience with monitoring/logging tools such as Datadog, Grafana, or Stackdriver

🏖️ Benefits

• Flexible work environment—office, home, or a blend of both • Remote-first approach from interviews to onboarding • Global team and learning from top talent around the world and across cultures • Fitness offerings • Mental health plans (country-dependent) • Generous time off • Career growth and development opportunities across projects, offerings, and industries • Equal opportunity employer and commitment to diversity