Associate Systems Support Engineer

🕒 2 days ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Provide premium client services and help clients resolve ongoing issues • Provide weekly/monthly client read-outs and presentations • Serve as the client point of contact for application/database performance issues • Use AppDynamics to monitor and evaluate application performance • Identify, qualify, and help drive issues and bugs to remediation/resolution • Track identified issues and fixes and drive resolution across the client base • Assess complex application and database performance issues and drive them to resolution • Identify known issues, convert them into alerts, and establish operational workflows with operational teams • Prepare technical and operational procedure documentation • Participate in weekly/daily technical and leadership calls to provide progress updates • Install, implement, configure, upgrade, and optimize application systems and databases for Altera software development and QA environments • Handle analysis, troubleshooting, and resolution

🎯 Requirements

• 1+ years of experience in supporting and monitoring Dynatrace, AppDynamics, New Relic, or other Application Performance Management tools • Experience/knowledge of application/infrastructure monitoring tools and solutions • Experience in Windows Server infrastructure and .NET-based application support • Experience with IIS, worker process threads, Web.config, certificate binding, and event logs • Knowledge of server performance metrics including CPU, memory, queue length, MSMQ, I/O, page writes, and Perfmon • Knowledge of Windows Cluster, COM+, and Log Parser • Basic networking and Azure Monitoring knowledge • Intermediate to professional-level SQL experience, including SQL Jobs, SQL queries, blocking, and Always On • Experience with ITSM tools such as Service Desk/ServiceNow • Basic knowledge of the ITIL framework • Bachelor’s degree in Computer Science or IT • Strong written and verbal English communication skills • Strong interpersonal and communication skills • International support experience, preferably with US or European clients

🏖️ Benefits

• 24*7 operational environment with rotational shifts • Any relevant IT certification would be a plus • International support experience, preferably US or Europe