Junior Technical Support Engineer

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Monitor system alerts, infrastructure, applications, and contact center platforms to ensure operational stability • Triage and manage incidents using structured severity frameworks • Coordinate incident resolution across IT, automation, software, business teams, and external vendors • Track queue performance, call volumes, and overall system health using dashboards and analytics tools • Escalate outages or anomalies appropriately • Participate in standups, war rooms, and post-incident reviews • Maintain accurate issue logs • Prepare regular performance and incident reports • Support audit and compliance documentation • Liaise between technical and business stakeholders during incidents • Use AI/Copilot tools to improve productivity, communication, documentation, and operational processes

🎯 Requirements

• 3+ years of experience in incident response, crisis management, and vendor coordination • 3+ years of experience in IT operations, network monitoring, or command center environments • Familiarity with ServiceNow, Splunk, and Dynatrace • 2+ years of experience with Genesys Engage or cloud-based call center applications • Ability to work in a fast-paced environment and manage multiple communication channels simultaneously • Familiarity with AI tools such as Microsoft Copilot • Excellent communication and teamwork skills • Knowledge of Amazon Connect and NICE CXone is nice to have • Familiarity with Azure or Google AI tools is nice to have • Basic understanding of Python and Pindrop applications is nice to have

🏖️ Benefits

• Health insurance • Language courses • Relocation program • Remote work flexibility • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Inclusive and supportive work environment • Regular team-building company social events • Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality