Technical Support Consultant

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Provide first-level technical support to customers using enterprise healthcare software applications • Investigate, troubleshoot, and resolve application and technical issues reported through ServiceNow or other ticketing systems • Analyse reported problems by gathering relevant information, reviewing logs, identifying error messages, and following established troubleshooting procedures • Follow documented Standard Operating Procedures (SOPs), Knowledge Articles, and troubleshooting guides • Perform basic application configuration, validation, and troubleshooting under senior team guidance • Collaborate with senior technical consultants, development, infrastructure, database, interface, and other technical teams • Maintain accurate case documentation, including troubleshooting steps, findings, resolution, and customer communication • Meet SLA, productivity, quality, and customer satisfaction expectations • Participate in knowledge-transfer sessions and build knowledge of supported products • Identify recurring issues and contribute ideas for improving knowledge articles, SOPs, automation, and support processes • Use available tools, documentation, and AI-assisted troubleshooting capabilities responsibly • Communicate with customers and internal teams through email, chat, and support calls • Participate in rotational shifts, including evening/night/weekend coverage • Escalate critical or high-impact issues and ensure follow-up until resolution

🎯 Requirements

• Fresher / 0–1 year of experience • Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Electronics, or a related technical discipline • Basic understanding of operating systems, particularly Windows • Basic understanding of networking fundamentals • Basic understanding of databases and SQL concepts • Basic understanding of application troubleshooting • Basic understanding of software development/support concepts • Good analytical and problem-solving skills • Strong written and verbal communication skills • Flexible to work during U.S. shift timings with certain weekend on-call coverage • Willingness to participate in rotational shifts, including evening/night/weekend coverage, based on business requirements

🏖️ Benefits

• Training on enterprise healthcare software products and support processes • Opportunity to develop expertise in enterprise applications, databases, interfaces, application troubleshooting, incident management, and healthcare IT systems