QSC Q-Sys Operations Support Engineer – APAC

Job not on LinkedIn

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EOS IT Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

EOS IT Solutions is a company providing comprehensive IT lifecycle services, offering a wide range of solutions including supply chain management, warehousing, logistics, managed services, and hybrid workplace solutions. They specialize in areas such as networking, security, AV collaboration, and enterprise networking with an emphasis on environmental sustainability and supporting women in tech. As an Apple Authorized Reseller and a partner with organizations like Cisco and Google, EOS IT Solutions empowers customers through direct access to enterprise-grade networking solutions and green data center upgrades. Their services are designed to facilitate a seamless IT project execution on a global scale.

📋 Description

• Own implementation and support of AV technologies for global deployment projects • Collaborate with architects, engineers, and AV integrators to design, automate, and deploy solutions aligned with company standards • Develop and manage scripts, tools, and automation pipelines for provisioning and managing AV systems • Analyze, test, install, document, and support audio/video over IP solutions in a global converged network environment • Create and maintain Standard Operating Procedures for AV operations and production upgrades • Produce scopes of work, AV schematics, documentation, and vendor communications for installations and retrofits • Identify and recommend technologies and automation strategies to improve scalability and efficiency • Maintain detailed documentation of deployed AV configurations, change history, and versioning • Lead or assist with root cause analysis and long-term resolution of AV issues • Mentor junior engineers in troubleshooting and automation techniques • Develop project timelines, resource estimates, and product refresh schedules • Serve as Tier 3 support for complex AV production issues and escalations • Travel up to 20% for deployments, testing, and operational support • Own full project lifecycle from requirements gathering and design reviews through deployment and operational support • May require occasional off-hours work

🎯 Requirements

• Bachelor’s degree in IT, Engineering, or equivalent experience • QSC Q-SYS certification • Strong remote support experience • 4+ years in a corporate IT or AV integration environment, with at least 3 years working directly with commercial AV systems • Proficient in supporting video conferencing platforms such as Google Meet, Zoom, Logitech, and Neat • Programming and automation experience with Python, Ansible, or PowerShell • Strong understanding of AV over IP technologies and networking fundamentals • Experience with AV control system logic and user interface design is a plus • Excellent problem-solving and analytical skills, with attention to detail and a proactive mindset • Strong verbal and written communication skills; capable of translating technical concepts for diverse audiences • Experience supporting live production events or hybrid broadcast-style setups is a bonus

🏖️ Benefits

• EOS is committed to creating a diverse and inclusive work environment • Equal opportunity employer