RPA Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Elfonze Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Elfonze Technologies is a technology services and solutions company that builds and manages enterprise IT systems, specializing in Oracle ERP, supply chain and logistics platforms, and cloud-native infrastructure (IaaS/PaaS). The company provides digital transformation, enterprise applications, master data management, AI-enabled platforms, and niche supply chain planning products and services for B2B customers, along with advisory and build-operate-transfer engagements.

📋 Description

• Monitor UiPath Orchestrator, unattended robots, queues, and scheduled jobs during RPA Coverage Hours • Action alerts for job failures, faulted transactions, queue backlogs, robot disconnections, long-running jobs, and license or capacity thresholds • Route RPA alerts into the BCI ITSM platform for incident creation, assignment, and tracking • Perform scheduled RPA Environment health checks and report exceptions • Receive, triage, prioritize, and resolve incidents affecting the RPA Environment • Restart failed jobs, retry or reprocess faulted queue items, and clear blocking conditions using documented runbooks • Escalate product defects to UiPath and manage vendor cases to closure • Escalate business-logic, source-data, and upstream-application defects to the relevant BCI owner or Service Tower • Fulfill requests for scheduling changes, queue management, and robot or asset configuration • Administer UiPath Orchestrator folders, robots, assets, credentials, queues, triggers, and schedules • Deploy and roll back automation packages according to the Change Control Process • Maintain runbooks, monitoring configuration, and support documentation • Apply vendor platform patches and version upgrades according to the Change Control Process • Report incident volumes, service-level performance, execution success rates, and recurring failure causes in the Monthly Performance Report • Perform root cause analysis and recommend remediation • Identify opportunities to reduce failures and manual intervention

🎯 Requirements

• Experience with UiPath RPA environments is implied by the role, but no explicit minimum qualifications are stated • Ability to monitor and administer UiPath Orchestrator, unattended robots, queues, scheduled jobs, folders, assets, credentials, triggers, and schedules • Ability to perform incident and request management for the RPA Environment • Ability to deploy and roll back automation packages following the Change Control Process • Ability to apply vendor-released platform patches and version upgrades • Ability to perform root cause analysis and recommend remediation • Ability to prepare incident, service-level, and automation-performance reports

🏖️ Benefits

• Remote position