Team Lead – Technical Support, Chat & Email

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Gigmo Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Gigmo Solutions is a company that specializes in optimizing customer support services through the use of gig workers and advanced AI technologies. By leveraging a global platform of motivated gig workers, Gigmo Solutions helps businesses reduce their support costs effectively. The company’s AI platform rigorously tests and onboard employees worldwide, ensuring high-quality support while providing agility and efficiency in customer service. Gigmo Solutions makes customer support seamlessly adaptable and cost-efficient by utilizing the gig economy and cognitive computing.

📋 Description

• Lead and manage a team of Technical Support Agents handling chat and email • Monitor team performance and provide regular feedback, coaching, and mentoring • Ensure high-quality customer interactions with clear and accurate communication • Handle customer escalations and resolve complex technical issues • Ensure adherence to SLAs, response time, and resolution targets • Manage and prioritize team workload and support queues • Assist team members in troubleshooting and resolving customer issues • Collaborate with cross-functional teams for issue resolution • Conduct quality audits and ensure compliance with SOPs • Identify process gaps and drive continuous improvement initiatives • Track CSAT, productivity, and SLA adherence metrics • Prepare and share performance reports with management

🎯 Requirements

• Bachelor’s degree (B.Sc./BCA/BA/BCom/BBA/BSc IT or equivalent) • 5+ years of experience in customer support (chat/email) • Minimum 2 years of experience in a team handling or leadership role • Excellent written communication skills with attention to detail • Strong analytical and problem-solving abilities • Familiarity with customer support tools and chat platforms • Ability to manage remote teams and multitask effectively • High level of empathy, patience, and customer focus • Rotational shifts in a 24/7 environment • Laptop with 16GB RAM and Windows 11 • Internet speed of 50 Mbps

🏖️ Benefits

• Laptop (16GB RAM, Windows 11) • Internet speed 50 Mbps