Senior Cloud Support Engineer

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Act as the technical escalation point for mission-critical production customers • Investigate complex issues escalated from Core Support through resolution • Collaborate with Site Reliability Engineering and Product teams on customer issues • Work with the Incident team to address emerging platform and service issues • Create training, documentation, and knowledge-sharing sessions based on escalated investigations • Facilitate mentorship sessions with the Customer Support team • Deliver advanced troubleshooting, enhance processes, and help ensure system reliability

🎯 Requirements

• 5+ years of experience in a technical role or 3+ years of experience directly with a major cloud hosting provider • Experience working directly with customers in person and via written communication in a technical support engineer capacity • Excellent collaboration abilities and a customer-focused approach • Advanced troubleshooting skills in networking, DNS, firewalls, Linux, Kubernetes, APIs, and object storage • Experience managing AI infrastructures, operating AI systems, and utilizing AI storage solutions such as VAST • Ability to resolve issues within cloud computing products and infrastructure • Professional communication with customers and internal stakeholders • Experience using observability tools to analyze and resolve customer-impacting issues

🏖️ Benefits

• Health, well-being, and financial benefits • FlexBase flexible work arrangements: work at home, in an office, or a combination of both