IT Support Engineer – L1/L2

Job not on LinkedIn

🕒 4 days ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Contour Education

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

📚 Education

👥 B2C

Education • B2C

Contour Education is a prominent tutoring center in Victoria, specializing in VCE tutoring for high school students. The company offers a comprehensive ecosystem of tutoring, resources, and support that includes small-group classes, practice workshops, and 24/7 individual support, aimed at helping students excel in their exams and assessments. With campuses in Victorian locations such as Glen Waverley, Melbourne City, and Box Hill, as well as online options, Contour Education provides personalized attention, engaging teaching methods, and extensive resources to empower students in their academic journey. The company places a strong emphasis on developing students' understanding and practice skills, offering a holistic education experience.

📋 Description

• Acknowledge, triage and resolve L1 and L2 requests in the Slack service desk • Close the loop with requesters and escalate issues above L2 • Administer Google Workspace, Slack, HubSpot and approved AI tools, including accounts, groups, licences and permissions • Run joiner, mover and leaver access changes through the identity platform, including 2SV and MFA enrolment • Enrol, configure and troubleshoot macOS and Windows devices • Support UniFi access points, switches, guest networks and staff networks across campus sites • Support CCTV and door access control, including additions, removals and fault escalation • Work campus network issues with the Melbourne MSP and hold them to their commitments • Provide access, configuration and first-line support for sales, go-to-market, finance and tutor tools • Raise change records before production changes, log incidents fully and contribute to root cause analysis • Write and maintain knowledge base articles, how-to guides and system documentation • Enforce least-privilege access, complete offboarding checklists and report suspected phishing, unusual account activity and possible data exposure • Propose automations for repetitive work, including the hours saved and proposed tool • Report to the Senior Systems Engineer and collaborate with the Melbourne team

🎯 Requirements

• 2 to 4 years in IT support, service desk or systems support, including L2 work where the fix was yours to own • Hands-on administration of Google Workspace or Microsoft 365, including accounts, groups, licences and permissions • Experience supporting both macOS and Windows • Practical networking fundamentals: IP addressing, VLANs and wireless • Identity and access basics: users, groups, roles, least privilege, MFA and 2SV • Experience working with a ticket queue measured on first response and time to fix • Clear written English • Comfortable working across the India and Australia time difference • Hands-on UniFi, CCTV or door access control work • HubSpot, Rippling, Aircall or Notion administration • Light scripting or automation using Google Apps Script, Zapier, Make.com scenarios or basic Python • Experience in education or another environment handling student or minor data • A diploma, degree or certification in the field, such as CompTIA A+ or Network+, Microsoft 365 Fundamentals, or Google Workspace Administrator

🏖️ Benefits

• Fully remote, anywhere in India • No travel required • Compensation details shared early in the hiring process • Written screen, short video response, practical task, and two conversations in the hiring process • Real path from operator to leader • Opportunity to propose and implement automation improvements • Opportunity to work with approved AI tools and help staff use them well