Technical Support Engineer

Job not on LinkedIn

🔥 1 minute ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gruve

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤖 Artificial Intelligence

🔒 Cybersecurity

🏢 Enterprise

Artificial Intelligence • Cybersecurity • Enterprise

Gruve is an enterprise technology company that designs, builds, and operates AI-ready data center networks and delivers AI-driven solutions for businesses. The company provides Enterprise AI services (including LLM and advanced analytics deployments), AI infrastructure and GPU-rich compute environments, network automation, cybersecurity advisory and managed security services, and workload migration and platform modernization. Gruve positions itself as a provider of AI teammates, customer experience automation, and applied data strategy to help large organizations adopt and scale AI securely.

📋 Description

• Ensure the availability and optimal performance of system and network services • Diagnose and troubleshoot wireless network devices such as APs and switches • Manage and monitor installed systems and infrastructure to maintain high availability and reliability • Analyze platform behavior and recommend system and infrastructure improvements • Configure and troubleshoot routing, switching, firewalls, networking, and security systems • Manage IP addresses and resolve tickets within established SLAs • Manage and troubleshoot Active Directory, DHCP, and DNS • Provide technical support for 4G/5G LTE and wireless technologies • Develop and maintain comprehensive technical documentation • Create and oversee implementation of internal and external policies • Lead and participate in technical sessions • Coordinate multi-organizational projects • Manage technical implementation and troubleshooting discussions

🎯 Requirements

• Good understanding of networks, including routing, switching, LAN/WAN, VLAN, BGP, security, and system performance management • Experience with ServiceNow, Salesforce, Jira JSM, Microsoft Platform, Slack, and Nagios Monitoring tool • Basic knowledge of Networking, Servers, LAN, WAN, and Wireless Networks • Knowledge and experience in Routing and Switching, TCP/IP, PPP, Ethernet, Fast Ethernet, FTP, DHCP, OSPF, VLAN, VTP, BGP, EIGRP, ACL, VoIP, Firewall Configuration, LAN, and WAN • Expertise in system configuration and troubleshooting • Proficiency in managing IP addresses and resolving tickets within established SLAs • Experience with Active Directory, DHCP, and DNS management and troubleshooting • Technical support experience for 4G/5G LTE and wireless technologies • CCNA, CCNP, or CCIE certifications are advantageous • Freshers or 1–2 years of relevant experience • Commitment to 24×7 rotational shifts, including nights and weekends • BE/B.Tech, MCA, or a Master's degree • Excellent English verbal and written communication skills • Strong collaboration and teamwork skills

🏖️ Benefits

• Dynamic environment with strong customer and partner networks • Culture of innovation, collaboration, and continuous learning • Diverse and inclusive workplace • Equal opportunity employer