Associate Systems Support Engineer

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.

📋 Description

• Monitor the performance and availability of applications and infrastructure using AppDynamics, LogicMonitor, and Azure Monitor • Conduct health checks and performance tuning of SQL databases • Oversee Windows servers and IIS functionality and performance, applying configurations and updates • Monitor interface subsystems to ensure data flow and connectivity • Provide L1 support, diagnose incidents, and escalate issues to higher-level engineering teams • Maintain documentation for system configurations, procedures, and incident responses • Participate in root cause analysis to prevent recurrence and improve reliability • Collaborate on system upgrades, patches, and configurations while minimizing downtime • Ensure 24/7 uptime of critical systems and respond to alerts and incidents within SLAs • Recommend improvements to monitoring processes and tools based on industry trends and best practices

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience • 1-3 years of experience in a systems monitoring and support role • Familiarity with AppDynamics, LogicMonitor, and Azure Monitor • Basic knowledge of SQL databases, including monitoring and troubleshooting techniques • Understanding of Windows Server administration and IIS management • Experience monitoring server uptime, performance metrics, and alert management • Proficiency in troubleshooting system issues and performing root cause analysis • Availability to work in a 24x7 environment with 9-hour or 12-hour shifts, including evenings, weekends, and on-call rotations • Understanding of healthcare applications is an added advantage • Knowledge of ITIL best practices and frameworks