Support Technician I

Job not on LinkedIn

🔥 24 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rackspace Technology

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

Consulting • Logistics • Artificial Intelligence

Rackspace Technology is a global managed cloud services provider that designs, builds, migrates and operates multicloud, hybrid and private cloud environments for enterprises. It offers consulting, professional and managed services across cloud infrastructure, application modernization, data platforms, AI/ML (Foundry of AI/FAIR), and cybersecurity, along with managed hosting, colocation and platform integrations with major hyperscalers. Rackspace serves regulated and mission-critical industries with a focus on security, compliance, cost optimization and operational reliability.

📋 Description

• Perform ticket queue management • Handle technical calls and chats • Monitor inbound customer ticket requests and route/troubleshoot them • Administer and provide user account provisioning • Provide support for business software, including Microsoft Office • Join the Rackspace FLR service desk team • Progress tickets to satisfactory resolution within relevant SLAs • Provide call logging and basic technical support to callers • Monitor and follow up on tickets • Perform capabilities gap analysis and drive continual service improvement across end-user support services • Own tickets throughout their lifecycle in line with the ITIL model • Regularly update customers on their open tickets • Provide customer service and call handling, including email updates • Support an international customer base

🎯 Requirements

• Supporting global clients, preferably US/UK • Experience providing support for Microsoft Office and Windows OS • Qualified graduates only • Excellent communication skills • Must be open to work in shifts 24/7 • Prior experience handling technical calls and chats • Proven knowledge of computer systems and functions • ITIL knowledge, including ServiceNow, is a plus • Technical IT knowledge is a plus • Proficient support of Microsoft products • Ability to configure devices within Windows OS • Strong understanding of Windows 10 OS deployment and support • Strong understanding of Office 365 users and groups • Strong understanding of Active Directory, including creating and managing user accounts and distribution/security groups • Basic knowledge of Azure • Incident management and hardware/software troubleshooting skills • Familiarity with device OS installation or re-imaging • Familiarity with cross-platform basic troubleshooting tasks, such as ping and traceroute

🏖️ Benefits

• Equal employment opportunity • Disability or special-needs accommodation