Healthcare Technical Support

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Ansible Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

⚕️ Healthcare Insurance

📡 Telecommunications

🧘 Wellness

Healthcare Insurance • Telecommunications • Wellness

AnsibleHealth is a virtual doctor-led medical practice specializing in the care of patients with chronic conditions such as COPD and CHF. By offering remote consultations and personalized treatment plans, AnsibleHealth enables patients to manage their health conveniently from home. The practice accepts most major insurance plans, including Medicare and Medicaid, and emphasizes cost-effective care options. Through innovative virtual health solutions, AnsibleHealth aims to improve patient outcomes and enhance the quality of life for those with chronic health issues.

📋 Description

• Maintain a reliable, high-speed internet connection • Handle Tech Support requests filed by clinicians or patients from end to end • Manage and organize various project tools (e.g., GitLab, AzureDevOps, spreadsheets, bug trackers, documents) • Conduct Tech Calls for non-tech-savvy patients (mainly older adults) in the USA • Guide patients through Android tablet usage and confirm settings through Samsung Knox • Work with RPM devices to ensure they are connected and transmitting accurate data • Collaborate with Engineering Team and Program Managers to escalate and resolve issues • Assist clinicians and company support staff with technical issues • Run queries and check analytics using Azure’s CosmosDB or Device Analytics • Become extremely familiar with our proprietary app, tablets, RPM devices, and backend systems. • Support clinical team with equipment setup and checking applied security policies • Present and take notes on Technical meetings, specifically on issues encountered and plans to resolve them.

🎯 Requirements

• Prior experience in a customer support role, such as Technical Support Specialist or Support Engineer • Expertise in Android Tablets, Samsung Knox Suite, and Knox Manage • Proficiency in managing Zoom Meetings and Zoom Phone • Familiarity with medical devices (e.g., Blood Pressure monitor, Pulse Oximeter) • Knowledge of Athenahealth preferred • Experience using issue tracking software and remote support tools (e.g., Gitlab, Azure DevOps) is a plus • Understanding of technology systems, particularly Google Workspace • Positive, enthusiastic attitude and excellent English language skills (C2 level) • Skilled in technical debugging techniques (e.g., analyzing metrics and logs on Azure) • Strong written and verbal communication, problem-solving skills, and detail-oriented • Ability to manage multiple priorities effectively • Healthcare setting experience advantageous.

🏖️ Benefits

• Flexible PTO • HMO coverage.