Healthcare Technical Support

🕒 August 4

🌐 Thailand, Vietnam, +3 more countries – Remote

🇹🇭 Thailand – Remote 🇻🇳 Vietnam – Remote 🇲🇾 Malaysia – Remote 🇮🇩 Indonesia – Remote 🇵🇭 Philippines – Remote

💵 $700 - $900 / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ansible Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

AnsibleHealth is a virtual doctor-led medical practice specializing in the care of patients with chronic conditions such as COPD and CHF. By offering remote consultations and personalized treatment plans, AnsibleHealth enables patients to manage their health conveniently from home. The practice accepts most major insurance plans, including Medicare and Medicaid, and emphasizes cost-effective care options. Through innovative virtual health solutions, AnsibleHealth aims to improve patient outcomes and enhance the quality of life for those with chronic health issues.

📋 Description

• Guide older-adult patients in the USA through Android tablet use and Zoom appointments • Verify tablet settings and devices through Samsung Knox and Knox Manage • Ensure remote patient monitoring devices are connected and transmitting accurate data • Provide technical support to clinicians and company support staff • Assist with Athenahealth visit modifications and check-in/check-out • Handle technical support requests end to end • Manage project tools, ticketing systems, spreadsheets, bug trackers, and documents • Run queries and check analytics using Azure CosmosDB and Device Analytics • Support equipment setup and security-policy checks • Collaborate with Engineering and Program Managers to escalate and resolve issues • Present and take notes in technical meetings • Follow up and monitor issues through end-to-end resolution • Provide on-call support for urgent patient-care situations

🎯 Requirements

• Prior experience in a customer support role such as Technical Support Specialist or Support Engineer • 3–5 years of relevant work experience • Expertise in Android tablets, Samsung Knox Suite, and Knox Manage • Proficiency with Zoom Meetings and Zoom Phone • Familiarity with medical devices such as blood pressure monitors and pulse oximeters • Understanding of Google Workspace • Skilled in technical debugging, including analyzing Azure metrics and logs • Excellent English language skills at C2 level • Strong written and verbal communication, problem-solving, organizational, and detail-oriented skills • Ability to manage multiple priorities effectively • Ability to maintain a reliable, high-speed internet connection • Healthcare setting experience advantageous • Knowledge of Athenahealth preferred • Experience with issue-tracking software and remote support tools such as GitLab and Azure DevOps is a plus • Ability to work a possible shifting schedule, including weekends • On-call availability for urgent situations affecting patient care

🏖️ Benefits

• Flexible PTO • HMO coverage