Global Lead – Managed Services

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Anthesis Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💰 Private Equity Round on 2023-09

Consulting • Sustainability • Digital Solutions

Anthesis Group is a global sustainability consultancy firm committed to helping businesses achieve harmony with the environment and global communities. The company provides a range of solutions designed to guide clients towards sustainable performance, focusing on impact and solution-oriented strategies. Their services encompass brand communications, carbon management, environmental and social governance, net zero and decarbonization, sustainable products, and circularity, as well as supply chain sustainability. Anthesis Group also offers digital solutions that enhance efficiency and innovation. They are dedicated to addressing environmental responsibility and social accountability to build high-performing businesses.

📋 Description

• Own end-to-end managed service operations across regions, delivering recurring, programmatic services that combine process-driven execution with domain-led analysis and insight. • Design and operate scalable, technology-enabled delivery models that integrate digital platforms, AI-assisted workflows, and globally distributed service teams. • Build, scale, and lead delivery centers in Colombia and the Philippines, establishing structured operating rhythms, knowledge-based workflows, and capacity models aligned to long-term client programs. • Orchestrate resource allocation, delivery handoffs, escalation paths, and service continuity across multi-disciplinary teams performing both operational and analytical work. • Define and own KPIs spanning service performance, cost efficiency, margin, quality, client satisfaction, talent development, and scalability. • Partner with HR on hiring, onboarding, and capability development, including training teams to execute standardized processes while applying technical judgment and subject-matter expertise. • Work cross-functionally with Digital, Advisory, Growth/Sales, Finance, and Operations leadership to align platforms, expertise, and delivery models into a cohesive, scalable service offering. • Lead through influence in a global, matrixed organization and foster a culture of accountability, continuous improvement, and operational discipline. • Partner with Digital teams to deploy and operationalize AI-enabled capabilities that enhance both transactional efficiency and knowledge-driven outputs (e.g., automated validation, analytics augmentation, insight generation). • Embed automation into repeatable workflows while enabling experts to focus on interpretation, exception handling, and value-added analysis. • Establish human-in-the-loop delivery models that balance scale, accuracy, and professional judgment. • Drive continuous improvement using data-driven methodologies drawn from both digital operations and scaled service environments, increasing throughput, consistency, and quality without proportional cost growth.

🎯 Requirements

• 10+ years experience in managed services, BPO/KPO environments, SaaS-enabled operations, or platform-enabled professional services, preferably supporting complex enterprise clients. • Proven track record scaling recurring, process-driven service delivery models that combine operational execution with analytical or domain-led outputs. • Experience leading distributed or offshore delivery teams, ideally in Colombia, the Philippines, or similar global delivery locations. • Experience integrating digital platforms, automation, or AI into service environments to improve efficiency and scalability. • Experience working with Fortune 500 or similarly complex global organizations, managing long-term programs involving regulatory, product, or supply chain data. • Experience partnering closely with digital, product, or technology teams without direct ownership, translating platform capability into operational services. • Strong operational and systems thinking, with the ability to design and run scaled, repeatable delivery models that balance efficiency with expert judgment. • Experience applying AI, automation, workflow orchestration, or data platforms to enhance both transactional processes and knowledge-based outputs. • Comfort managing KPIs, dashboards, SLAs, and performance metrics in high-volume, high-complexity service environments. • Familiarity with operating in data-sensitive or regulated environments, including implementation of data governance, confidentiality, and security protocols. • Strong analytical and problem-solving capabilities, with the ability to translate operational data into performance and growth improvements. • Exceptional written and verbal communication skills, with the ability to engage both operational teams and senior client stakeholders. • Strong interpersonal and stakeholder-management abilities across global, matrixed organizations. • Proven ability to lead multidisciplinary teams delivering a blend of process execution, technical analysis, and client-facing outputs. • Experience fostering cultures of accountability, continuous improvement, and operational discipline across distributed delivery environments. • Comfortable operating in fast-evolving, growth-oriented environments where services, technology, and client needs continue to scale and mature.

🏖️ Benefits

• Comprehensive and competitive group health, dental, and vision insurance plans for you and your dependents • FSA (Flexible Spending Account) benefit (US only) • Anthesis provides 100% Basic and Voluntary Life Insurance and Accidental Death and Dismemberment (AD&D) Insurance benefit. • In addition, Anthesis covers 100% of Short & Long‐Term Disability Insurance benefits. • Anthesis provides a 3% contribution into retirement plans, and you may elect to contribute more each pay period with a pre‐tax deduction up to a certain cap. • Anthesis provides Employee Assistance Program and Travel Insurance • Annual allotment of PTO, in addition to 56 hours of sick leave, paid company paid holidays, and more. • An opportunity to participate in the Anthesis Employee Participation Plan (EPP), an industry-pioneering employee incentive plan that allows all employees to be rewarded for the growth in the equity value of Anthesis. • Work within a highly motivated team in an innovative and rapidly growing global company. • Opportunity to have a direct impact and be a key part of the growth and development of the business and the team. • Work collaboratively on projects that have an impact on the sustainability and climate change goals/challenges for clients. • Opportunity to work alongside of, collaborate with and learn from sustainability Subject Matter Experts (SME) who are passionate about the work they do and the impact Anthesis can have.