Product Support Engineer I

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Anthology Careers

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

🤝 B2B

☁️ SaaS

HR Tech • B2B • SaaS

Anthology Careers is a company specializing in onboarding services and HR solutions for businesses. They provide tools and support for processes such as ADP onboarding, Workbright I-9 employment verification, and time and attendance management. The company also offers specific services for Canadian hires, ensuring compliance with various employment laws and regulations. Their platform facilitates the seamless onboarding of new employees while offering assistance through FAQs and live support.

📋 Description

• Focuses on the Blackboard LMS • Plays an integral role in customer support success • Delivers high-quality technical support in a 24x7 environment • Works with system administrators providing mission-critical services • Maintains ownership of data entered into the CRM system • Updates customers and internal employees on issue statuses • Contributes to a growing knowledge network with peers and internal teams

🎯 Requirements

• Managing the resolution of technical issues for a distinct set of customers • Troubleshooting complex web applications • Providing excellent customer management • Analyzing trends associated with the assigned customer base • Prioritizing numerous issues of varying severity • Collaborating extensively with peers and internal teams • Drafting and reviewing Knowledge Base articles

🏖️ Benefits

• Exceptional listening, written , and oral communication skills • 2-4 years of experience in a client-facing enterprise product support environment • Excellent analytical, problem-solving, and client-handling skills • Experience in a self-directed work environment • Demonstrated ability to research and resolve problems using a variety of resources and tools • Strong knowledge of system and database administration principles • Knowledge of PostgreSQL and MS SQL Server Database including troubleshooting, configuration, maintenance, and tuning • Understanding of Internet application technologies including HTML, CSS, XML, JavaScript, Internet protocols, networking, firewalls • Light experience with multiple computer operating systems like UNIX/Linux and Windows • Light experience configuring multi-node environments that run enterprise-level applications • Knowledge of Struts, Tomcat, and WebLogic • Fluency in written and spoken English at CEFR B2 level or above