Business Process Consultant – ServiceNow

🔥 13 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

👻 Ghost score 10%

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Aoop Cloud Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

☁️ SaaS

💳 Fintech

💼 Consulting

SaaS • Fintech • Consulting

Aoop Cloud Solutions is a leader in digital transformation and hyperautomation, offering comprehensive solutions that enhance Total Experience (TX) for clients. The company specializes in integrating advanced technologies and services like ServiceNow, aiming to streamline processes and improve experiences for customers and employees alike. They have successfully completed over 1800 digital transformation projects, emphasizing a collaborative approach that focuses on delivering significant value and innovation to various industries.

📋 Description

• Map business requirements to ServiceNow platform best practices. • Lead process and best-practice workshops within ServiceNow. • Create user stories and plan sprints using the Scrum methodology. • Track the development, integration testing, and functional testing of client solutions on the ServiceNow platform. • Work on projects for leading companies in their respective industries.

🎯 Requirements

• Experience implementing ServiceNow in one of the following modules: ITSM, CSM, HRSM, SOM, ITBM, S2P, ITOM, IRM, or SecOps. • Experience leading solution platform implementations. • Experience with Agile methodologies (Scrum). • Strong communication and interpersonal skills across all organizational levels. • Experience delivering presentations and workshops. • At least one of the following certifications: CSA or CIS in one or more of the modules listed above. • Advanced Spanish (a plus). • Fluent English (a plus). • Postgraduate degree or MBA (a plus).

🏖️ Benefits

• Flexible Benefits: Meal Voucher / Food Voucher. • SulAmérica Health Insurance – no copay and fully paid by the company. • SulAmérica Dental Plan – fully paid by the company. • Home Office Allowance. • Life Insurance. • Childcare Assistance. • Profit-Sharing Program (PPR). • Quality of Life and Well-Being: Wellhub (formerly Gympass). • Digital Urgent Care: 24/7 telemedicine with service provided within up to 20 minutes. • Telehealth consultations with medical specialists. • Chronic Care Management: Personalized, multidisciplinary support. • Pregnancy Program: Support throughout pregnancy from qualified professionals. • Nutrition Program: Support for employees seeking healthier eating habits, including consultations with nutritionists. • Social Support: Social workers, legal guidance, and financial guidance. • Emotional Health: Checkups, psychotherapy, and an urgent and emergency support center. • Benefits Club – Education and Career: Partnerships with courses, colleges, and language schools. • Shark Academy: Ongoing training and fully funded certifications. • #sharkteam: Exchange of experience and knowledge with a team recognized as a market leader. • Aoop Lovers: Gamification program allowing points to be exchanged for prizes.

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