Tech Lead – ServiceNow

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Aoop Cloud Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

☁️ SaaS

💳 Fintech

SaaS • Fintech • Consulting

Aoop Cloud Solutions is a leader in digital transformation and hyperautomation, offering comprehensive solutions that enhance Total Experience (TX) for clients. The company specializes in integrating advanced technologies and services like ServiceNow, aiming to streamline processes and improve experiences for customers and employees alike. They have successfully completed over 1800 digital transformation projects, emphasizing a collaborative approach that focuses on delivering significant value and innovation to various industries.

📋 Description

• Map and distribute tasks to the team following ServiceNow best practices. • Build solutions using modules such as ITSM, ITOM, HRSD, CSM, and others. • Plan and architect sprints based on user stories (using Scrum methodology). • Monitor and support the team in implementing solutions on the ServiceNow platform. • Develop and automate business processes and services on the ServiceNow platform. • Develop APIs using RESTful principles for integration with other services. • Work on projects using agile methodologies (Scrum/Kanban). • Assist in resolving technical issues and driving continuous improvement of delivered solutions. • Collaborate with multidisciplinary teams (functional, business, and architecture).

🎯 Requirements

• Proven experience as a Senior Developer or Technical Consultant in ServiceNow. • Hands-on experience and certifications on the ServiceNow platform. • Experience with modules such as ITSM, ITOM, CSM, HRSD, and others. • Experience working with agile methodologies. • Ability to understand business requirements and translate them into technical solutions. • Strong communication skills and ability to build relationships across different levels. • Leadership skills. • Advanced English (desirable for international projects). • ServiceNow certifications (CSA, CAD and/or CIS).

🏖️ Benefits

• Flexible benefits: meal allowance / food allowance. • SulAmérica Health Insurance - no copayment and 100% employer-funded. • Dental plan - SulAmérica - 100% employer-funded. • Home office allowance. • Life insurance. • Childcare allowance. • Profit-sharing / performance bonus (PPR). • Well-being and quality of life: Wellhub (Gympass). • Digital urgent care (24/7 telemedicine with service within up to 20 minutes). • Teleconsultations with medical specialties. • Chronic care management (personalized, multidisciplinary care). • Pregnancy program: support throughout pregnancy by trained professionals. • Nutrition program: support for healthier eating and consultations with nutritionists. • Social support: social workers and legal and financial guidance. • Emotional health: check-ups, psychotherapy, and urgent/emergency support. • Benefits club: education and career — partnerships with courses, universities, and language schools.