Customer Service Specialist

🔥 17 minutes ago

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AP4 Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1993

⚡ Energy

🤝 B2B

💼 Consulting

Energy • B2B • Consulting

AP4 Group is a specialist provider of parts, repair, controls and field services for gas and steam turbines and related power-plant equipment. AP4 supplies OEM and AP4-approved control, excitation and ancillary turbine parts, offers managed repair services, control system projects/retrofits, commissioning and installation services, and field engineering for legacy power assets (notably Alstom, ABB, GE Speedtronic and Emerson Ovation equipment). The company positions itself as expert-led, B2B-focused support to keep power plants operational, extending asset life and responding rapidly during outages and emergencies.

📋 Description

• Assists customers by providing quotes for parts • Creates purchase orders • Monitors orders and shipping • Responds to customer questions • Routes sales opportunities to the appropriate Regional Account Manager • Follows up with customers post-quote and post-delivery • Maintains regular communication with customers and vendors to build relationships • Responsible for customer order management from order receipt to invoice • Confirms quantities, price, availability, and lead times • Addresses order cuts including communication with customer • Develops and maintains long-term relationships with customers through regular check-ins

🎯 Requirements

• Degree in Engineering or equivalent required • Must reside in Wilayah Persekutuan or Selangor, Malaysia • Fluent in English language • Strong interpersonal skills, ability to develop and maintain cooperative working relationships with others • Strong organizational skills; detail oriented • Ability to use good judgment in making decisions • Ability to analyze information and develop standards • Preferred familiarity in Microsoft Office and Excel • Must be a team player, demonstrate effective communication and problem-solving skills • Strong follow-up skills to ensure customer satisfaction and resolve any issues promptly • Ability to build and maintain long-term customer relationships through effective communication and personalized service

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities