Apollo.io
B2B • SaaS • Artificial Intelligence
Apollo. io is an all-in-one sales platform designed to streamline and enhance sales operations from lead generation to deal management. The platform offers tools for contact and account search, scores and signals analysis, inbound optimization, sales engagement, and more, leveraging AI and a living data network for comprehensive sales intelligence. Apollo. io is ideal for sales professionals, marketers, and revenue operations teams aiming to enhance productivity and efficiency by automating workflow tasks and integrating CRM systems. With a focus on improving sales performance through analytics and conversation intelligence, Apollo. io helps businesses find the right leads at the right time, nurture those leads effectively, and close deals efficiently.
Customer Support Enablement Manager
Job not on LinkedIn
October 10
🗣️🇪🇸 Spanish Required
Apollo.io
B2B • SaaS • Artificial Intelligence
Apollo. io is an all-in-one sales platform designed to streamline and enhance sales operations from lead generation to deal management. The platform offers tools for contact and account search, scores and signals analysis, inbound optimization, sales engagement, and more, leveraging AI and a living data network for comprehensive sales intelligence. Apollo. io is ideal for sales professionals, marketers, and revenue operations teams aiming to enhance productivity and efficiency by automating workflow tasks and integrating CRM systems. With a focus on improving sales performance through analytics and conversation intelligence, Apollo. io helps businesses find the right leads at the right time, nurture those leads effectively, and close deals efficiently.
📋 Description
• Teach Apollo’s full product suite to customers, guiding them through implementation and adoption. • Lead technical discussions and integrations with 3rd party tools (e.g., SFDC, HubSpot, Marketo, Zapier). • Facilitate onboarding calls and training sessions; manage a portfolio of 30–40 onboarding customers at once. • Track and manage customer progress using CS tooling (e.g., Vitally), ensuring value-driven graduations and positive CSAT scores. • Collaborate with the Onboarding team to deliver scaled webinars and resources for end-user training. • Maintain a < 6hr SLA on customer inquiries during onboarding. • Own the strategy, execution, and measurement of the 6-week new hire onboarding program for Customer Support in Mexico City. • Facilitate in-person training sessions that are engaging, relevant, and role-specific. • Build and iterate onboarding documentation, checklists, certifications, and ramp milestones. • Partner with the US-based Everboarding Manager to design ongoing training programs based on CSAT, QA, product changes, and performance metrics. • Develop scalable enablement programs for support teams and customers, blending live facilitation, async/self-paced content, microlearning, and certifications. • Work cross-functionally with Support Ops, QA, Product, Sales, and Engineering to align training with business and customer goals. • Use enablement tools (LMS, content hubs, Maestro, survey dashboards) to deliver and track learning at scale. • Define success metrics for both onboarding and enablement (e.g., time to productivity, QA scores, CSAT, adoption milestones). • Establish feedback loops with customers and internal stakeholders to improve program delivery and outcomes. • Champion a culture of learning, adaptability, and continuous improvement across Apollo’s customer journey.
🎯 Requirements
• 5+ years of experience in Customer Support, Enablement, or Training roles, with ownership of onboarding and learning programs. • SaaS industry experience required. • Proven experience facilitating live training (customer-facing or internal). • Strong understanding of technical integrations and SaaS workflows. • Skilled in program design, stakeholder management, and cross-functional collaboration. • Bilingual (Spanish and English) required. • Strong problem-solving, presentation, and communication skills with a focus on clarity and influence. • Ability to manage multiple projects at once with urgency and attention to detail.
🏖️ Benefits
• Competitive salary • Health insurance • Flexible working hours • Professional development opportunities • Paid time off • Collaboration culture • Resources for personal growth • Encouragement for bold ideas
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