Staff Service Designer

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October 9

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Apollo.io

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B2B • SaaS • Artificial Intelligence

Apollo. io is an all-in-one sales platform designed to streamline and enhance sales operations from lead generation to deal management. The platform offers tools for contact and account search, scores and signals analysis, inbound optimization, sales engagement, and more, leveraging AI and a living data network for comprehensive sales intelligence. Apollo. io is ideal for sales professionals, marketers, and revenue operations teams aiming to enhance productivity and efficiency by automating workflow tasks and integrating CRM systems. With a focus on improving sales performance through analytics and conversation intelligence, Apollo. io helps businesses find the right leads at the right time, nurture those leads effectively, and close deals efficiently.

51 - 200 employees

Founded 2015

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Lead complex, cross-functional service initiatives that span product, operations, support, and business domains. • Translate business strategy, metrics, and user insights into a cohesive service vision and roadmap. • Cultivate stakeholder alignment through storytelling, facilitation, and shared artifacts such as blueprints, ecosystem maps, and journey maps. • Build and maintain service blueprints, journey maps, ecosystem maps, and system diagrams to visualize and communicate service logic and handoffs. • Establish success metrics and feedback loops to measure and refine the performance of service experiences. • Lead change management around new service models and patterns, influencing adoption and operational readiness. • Lead service-level research agendas including user interviews, ethnographic studies, and operational diagnostics. • Synthesize insights into actionable service strategies and design opportunities.

🎯 Requirements

• 8+ years of experience in UX or product design, with at least 3+ years focused on service or systems design. • Strong systems thinking with the ability to understand dependencies, handoffs, and feedback loops across teams and products. • Expertise with service design artifacts such as journey maps, blueprints, and system diagrams, and collaboration tools like Figma, FigJam, and Miro. • Skilled in qualitative and quantitative research and the synthesis of insights into design strategy. • Proven experience leading cross-functional initiatives that span digital and operational touchpoints. • Excellent facilitation skills and the ability to lead workshops, design sprints, and alignment sessions. • Strong visual communication and storytelling skills, able to translate complex systems into clear narratives. • Ability to drive alignment and influence across organizational boundaries. • Strong change management skills and the ability to gain buy-in for new processes or frameworks.

🏖️ Benefits

• equity; company bonus or sales commissions/bonuses; 401(k) plan; at least 10 paid holidays per year • flex PTO, and parental leave • employee assistance program and wellbeing benefits • global travel coverage • life/AD&D/STD/LTD insurance • FSA/HSA and medical, dental, and vision benefits