Customer Success Manager – Telecom/SaaS

Job not on LinkedIn

🔥 9 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AppDirect

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Debt Financing on 2021-03

Consulting • Logistics • Marketing

AppDirect is a leading platform that facilitates the monetization, procurement, and management of recurring technology services. The company specializes in providing B2B marketplace solutions, subscription billing, cloud distribution, and partner relationship management for various industries. AppDirect empowers businesses to launch their own marketplaces, automate subscription billing, and scale partner ecosystems with robust digital tools. Their platform supports a wide range of services including software as a service, infrastructure, managed services, and connectivity. With a focus on digital engagement, AppDirect serves communications service providers, software companies, IT and managed service providers, and many more, helping them to enhance their go-to-market strategies and connect with customers globally.

📋 Description

• Manage a portfolio of mobile customer accounts to protect existing revenue and grow mobility product bookings • Own mobile conversion and upgrade opportunities from customer outreach and pricing requests through execution • Coordinate internal teams to deliver on customer commitments • Apply mobile technology expertise and customer analytics to recommend solutions and develop business cases • Maintain a disciplined pipeline for assigned opportunities, contributing to conversion, upgrade, retention, and booking-growth goals • Document account activity and identify process improvements • Independently recommend changes that improve customer experience and operational efficiency • Communicate with customers, advisors, category sales specialists, and internal delivery teams

🎯 Requirements

• 2+ years of client relations or account management experience • 2+ years of experience with mobile, cellular, IoT, or related technology solutions • Experience managing sales opportunities, customer conversions, upgrades, or renewals in a B2B environment • Ability to interpret account data and use it to prioritize opportunities and customer actions • Clear written and verbal communication skills for advising customers and coordinating with internal stakeholders • Strong organization and judgment to manage concurrent customer needs, deadlines, and follow-through • A bachelor’s degree or equivalent practical experience is preferred

🏖️ Benefits

• Values-driven culture enabling employees to Be Seen, Be Yourself, and Do Your Best Work • Diversity, equity, and inclusion environment • Privacy and data rights regarding applicant information • Human oversight of AI-assisted recruitment processes

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