Customer Success Manager II

🔥 47 minutes ago

🇧🇷 Brazil – Remote

💵 R$118.1k - R$196.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Hudl

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚽ Sports

🤝 B2B

💰 $120M Venture Round on 2020-05

Sports • B2B

Hudl is an industry leader in performance analysis software and hardware, empowering more than 200K teams in 40+ sports worldwide to achieve their goals with best-in-class video and data technology. A complete suite of video and data products ensures coaches have the insights they need and athletes get the shot they deserve.

📋 Description

• Manage a portfolio of approximately 100 elite accounts across LATAM • Ensure customers get maximum value and ROI from subscriptions • Drive customer engagement, renewals and expansion • Analyze customer metrics in Salesforce to identify growth opportunities • Conduct business reviews and negotiate renewals • Collaborate with Engineering, Hardware and Support teams to resolve issues • Work with Account Executives and Solution Consultants to identify new revenue streams • Coordinate customer training with specialists to increase product adoption • Maintain an accurate Salesforce pipeline forecast • Track performance monthly and quarterly against goals

🎯 Requirements

• Fluent in Portuguese, Spanish and English • Background in account and pipeline management • Comfortable handling a high volume of clients while maintaining attention to detail • Consultative customer-partner approach and initiative to solve complex problems • Comfortable using data to drive decisions • Ability to prioritize tasks across multiple software platforms and meet tight deadlines • Excellent presentation skills • Ability to deliver clear, direct and respectful feedback to internal stakeholders and elite customers • Willingness to travel and visit customers on-site, potentially as often as once a month

🏖️ Benefits

• Flexible vacation time above any required statutory leave • Company-wide holidays • Timeout (meeting-free) days • Remote work options • Technology/equipment provided for best work • Medical benefits, depending on location • Retirement benefits, depending on location • Employee Assistance Program • Employee resource groups • Professional development resources and opportunities • Autonomy and flexible work arrangements

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