Mid-Level Customer Success Analyst

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🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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LEO Learning Brasil

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

📚 Education

🏢 Enterprise

☁️ SaaS

Education • Enterprise • SaaS

LEO Learning Brasil is a company focused on innovative corporate training and development solutions. They offer a comprehensive platform, LearningFlix, which combines learning management system (LMS) capabilities with extensive educational content and artificial intelligence. With over a decade of experience, LEO Learning Brasil specializes in creating customized training paths and supports organizations in implementing effective corporate learning strategies.

📋 Description

• Manage relationships with a portfolio of clients through regular Customer Success meetings, supporting clients with their strategic planning and Corporate Education initiatives • Develop personalized success plans with clients, driving adoption and strategic use of Revvo’s products and solutions • Monitor portfolio health indicators, proactively identifying risks and opportunities • Continuously track the customer experience, gathering feedback and leading initiatives to maximize satisfaction and perceived value • Anticipate churn risks by analyzing data, usage behavior, and customer interactions, proposing preventive action plans • Act as the voice of the customer within the company, sharing insights and improvement opportunities with the relevant teams • Support customers in making the best use of their contracted products and services through a consultative, results-oriented approach • Track the delivery and progress of customized projects and solutions, when applicable • Monitor KPIs, analyze reports, and interpret performance metrics to demonstrate value and guide decision-making • Conduct satisfaction surveys, such as NPS and CSAT, consolidating results and proposing improvement initiatives • Record and keep strategic customer information up to date in Revvo’s systems • Conduct contract renewal processes in partnership with the Sales team • Identify and lead revenue expansion opportunities through upselling and cross-selling • Promote and document customer success stories • Collaborate with internal teams to ensure an excellent customer experience and the continuous evolution of products and services

🎯 Requirements

• Education: Bachelor’s degree completed • Preferred: Postgraduate degree in Customer Experience, Corporate Education, Project Management, Business Management, or a related field • Customer Success certifications are a plus • Experience in Customer Success or a related area, such as Sales, Support, Customer Experience, or Customer Service • Familiarity with EdTech platforms and products • Understanding of common customer needs and challenges in digital education • Basic knowledge of data analysis and Customer Success metrics • Basic knowledge of pedagogy and education • Knowledge of Microsoft Office

🏖️ Benefits

• Health insurance • Home office allowance • Discount club • Pharmacy benefits • Workplace exercise program • Conexa benefit • Psicologia Viva benefit • Birthday day off • Meal and food allowance (Caju) • Wellhub (Gympass) membership • Transportation allowance, if commuting is required

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