Account Manager – Customer Success

Job not on LinkedIn

🔥 28 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WMI - Wellness Management Innovation

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1997

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

WMI - Wellness Management Innovation is focused on enhancing quality of life and well-being through healthcare solutions. The company emphasizes management as a tool for achieving goals, and keeps innovation at its core as a lifestyle. WMI develops technology and applications aimed at integrating healthcare data, supporting health professionals and promoting wellness for clients and their customers.

📋 Description

• Manage and expand relationships with key clients, ensuring satisfaction, retention, and strategic growth • Serve as the primary point of contact between the company and its clients • Promote solutions tailored to clients’ needs and identify new business opportunities • Develop and maintain strong relationships with key clients and propose customized solutions • Conduct regular meetings to review results • Identify growth opportunities within the existing client base and collaborate with the Sales team to expand the portfolio • Travel and conduct in-person client visits throughout Brazil • Ensure prompt, empathetic, and high-quality technical support • Act as an escalation point for resolving complex and critical cases • Coordinate with Support, Product, and Commercial teams to ensure effective service • Monitor account performance and service metrics, including average handling time, SLA, satisfaction, and NPS • Prepare progress reports, satisfaction indicators, and action plans • Document and improve service and escalation processes • Participate in developing account strategies with growth targets • Train clients on new products and features • Ensure customer service tools are operational and optimized • Align with Product, Implementation, Sales, and Customer Success teams

🎯 Requirements

• A background in Biochemistry or a healthcare-related field is a plus • Previous experience in the clinical laboratory testing sector is a plus • Knowledge of Autolac software • Experience with customer service management and CRM tools, such as Jira, HubSpot, and similar platforms • Knowledge of contract interpretation • Bachelor’s degree • Customer service experience • Previous laboratory experience • Negotiation skills

🏖️ Benefits

• Five-year service bonus • Birthday day off • Health insurance • Education assistance • Home office allowance • Discount club • Pharmacy partnership • Career development plan • Profit-sharing bonus • Life insurance • Food allowance • Transportation allowance • Dental insurance • Psychological support • Meal voucher

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