Mid-Level Customer Success Analyst

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ASAAS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

ASAAS is a leading producer of 360° virtual tours in virtual reality. The company specializes in creating customized virtual tours, utilizing advanced technologies, including 360° video, drone technology, and interactive features, to enhance business visibility and engagement. With a commitment to quality and customer satisfaction, ASAAS offers immersive experiences for various industries, including schools, hotels, museums, and healthcare facilities, and aims to elevate online presence through innovative virtual solutions.

📋 Description

• Ensure an exceptional customer journey, mobilizing other teams when necessary to resolve requests quickly and efficiently • Monitor satisfaction, engagement, and retention metrics, proposing practical and strategic initiatives • Collaborate with other departments, sharing learnings and insights to improve the customer experience • Manage a customer portfolio using tools and data to support decision-making • Identify cross-sell and upsell opportunities for Asaas solutions • Document and follow up on requests in an organized manner, ensuring process predictability • Present best practices for using Asaas solutions • Drive customer retention and loyalty through personalized, value-focused action plans • Manage customers with complex needs, tracking outcomes and anticipating bottlenecks • Lead strategic meetings on a defined cadence, monitoring key metrics and targets • Prepare and present reports to support customer decision-making

🎯 Requirements

• Completed or ongoing higher education, preferably in Business Administration, Marketing, Information Systems, or Financial Management • Advanced experience with Customer Success practices and strategies • Experience managing customer portfolios • Experience conducting EBRs (Executive Business Reviews) • Experience identifying expansion opportunities • Results- and retention-oriented approach • Experience with direct responsibility for retention and expansion • Experience in fintech or payment companies • Intermediate knowledge of Customer Experience (CX) • Understanding of the customer journey • Knowledge of touchpoint mapping • Consistent use of AI at work to increase speed and scale • Certifications in CS and CX are a plus • Intermediate English and/or Spanish proficiency is a plus • Availability to work 8 hours per day, Monday through Friday

🏖️ Benefits

• Medical and dental insurance with no copay • Life insurance • Medication allowance • Fitness allowance • Four free therapy or nutritionist sessions per month • Quick massage at headquarters • Flexible food allowance on a Visa card • Free food at headquarters • Childcare allowance • Parental support program • Extended maternity and paternity leave • In-house training platform • Education allowance covering 70% of undergraduate and language tuition, as well as the purchase of courses and books • Home office allowance • Work equipment • Home-office furniture allowance • Partnership with WOBA for access to coworking spaces throughout Brazil • Birthday-month day off • Happy hour allowance • Referral bonus for new hires • Annual performance-based bonus • Stock option plan • No dress code

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