Customer Success Manager – SMB BR

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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Simetrik

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

💸 Finance

💳 Fintech

💰 $55M Series B on 2024-02

SaaS • Finance • Fintech

Simetrik is a company that provides a SaaS platform focused on simplifying, scaling, and automating financial control for businesses. Using No Code and AI technologies, Simetrik empowers financial teams to automate processes such as reconciliations and account management, thereby reducing financial risk and enhancing efficiency. With robust, scalable, and flexible systems supported by Big Data and AI, the platform allows for the centralization of information from various sources, providing real-time insights and data-driven decisions. Simetrik's solutions are particularly valuable for industries with high transaction volumes and the need for rapid innovation, such as banks, neobanks, retail, and e-commerce. Simetrik enables businesses to optimize financial management and focus on strategic growth with its integrated and secure technological approach.

📋 Description

• Own the end-to-end customer journey for a portfolio of Mid Market accounts • Build and maintain relationships with key stakeholders, including senior decision makers • Drive structured governance through cadence, agendas, follow-ups, escalation paths, and accountability • Translate product usage and operational data into business-impact conversations involving ROI, savings, and operational efficiency • Identify expansion opportunities and partner with revenue leaders on land-and-expand motions • Detect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement • Coordinate Product, Implementation, Support, and Revenue teams to unblock customer outcomes • Maintain accurate account context and activity tracking in CRM and internal tooling

🎯 Requirements

• Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field • 4+ years of experience in Customer Success, Technical Account Management, or Solution Consulting roles within SaaS or enterprise software environments • Experience in SaaS customer-facing roles with enterprise customers • Track record in renewals and/or expansions • Proficiency with Salesforce, Gainsight, Looker, or similar Customer Success and data analytics platforms • Fluent in Portuguese and Spanish (written and spoken) • Strong commercial acumen and understanding of renewals, contract value, and expansion strategy • Executive presence and ability to lead structured, outcome-driven conversations with senior stakeholders • Analytical and data-driven mindset • High operational discipline, structured governance, rigorous documentation, and CRM hygiene • Ability to multi-thread relationships and proactively mitigate risk • Ability to operate in evolving environments with minimal supervision

🏖️ Benefits

• Competitive salaries • 100% Remote Work (You choose where to work from) • 500USD a year for you to invest in learning • Entrepreneurial culture • Open communication with management and company leadership • Small, dynamic teams = massive impact

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