Telesales Advisor

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Appello UK

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1988

📡 Telecommunications

🤝 B2B

👥 B2C

Telecommunications • B2B • B2C

Appello UK is a UK-based telecare and personal alarm provider delivering monitoring, digital telecare equipment, and emergency call handling to support elderly and vulnerable people to live safely and independently. Operating Appello and Careline365, the company provides large-scale remote monitoring and contact-centre services for housing providers, local authorities, care organisations and private customers, with hundreds of thousands of active connections and calls each year.

📋 Description

• Handle inbound and outbound customer enquiries across phone, email, and digital channels. • Generate and convert sales leads through proactive outreach. • Provide accurate product information and tailored recommendations. • Build strong customer relationships for repeat business and loyalty. • Spot upselling and cross-selling opportunities in every interaction. • Achieve and exceed individual and team sales targets and KPIs. • Collaborate with colleagues across operations, marketing, and customer service.

🎯 Requirements

• Passionate about making a real difference in people’s lives. • Strong communication skills and commercial instinct. • Empathy to help customers access life-enhancing telecare solutions. • Experience using CRM systems and Microsoft Office. • Tech-savvy, organised, and detail-oriented. • Confident handling inbound and outbound enquiries. • Eager to learn and grow, especially regarding C365 products.

🏖️ Benefits

• 174 hours holiday rising to 185 hours with length of service. • Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more. • 24/7 employee assistance programme with an easily accessible app! • Family and friends’ discounts on our services & products. • Pension Scheme, up to 3% Company matched. • Free on-site parking.