Senior Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇪🇸 Spain – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

Apply Now

Find Similar Remote Jobs

Appfire

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

💼 Consulting

📣 Marketing

☁️ SaaS

💰 $100M Private Equity Round on 2021-03

Consulting • Marketing • SaaS

Appfire is a company that specializes in providing a wide range of solutions and tools for improving productivity and workflow management, particularly within the Atlassian ecosystem. They offer products and services focused on IT service management, workflow and automation, and agile work management, tailored to enhance the capabilities of agile teams. Appfire provides cloud-ready applications and integrations with platforms like Jira, Confluence, Microsoft, and Salesforce, aiming to optimize processes and improve collaboration within organizations. With over 20,000 customers, including many Fortune 500 companies, Appfire is dedicated to helping teams enhance productivity and governance across various platforms.

📋 Description

• Own and strategically grow high-value enterprise customer relationships • Manage a portfolio of up to 70 strategic accounts • Identify and execute retention and expansion opportunities • Develop and execute account plans, QBRs, and EBRs using account mapping • Lead retention and migration deal cycles, including multi-year contract options • Engage executive stakeholders and secure long-term customer commitments • Partner with Atlassian field teams and channel solution partners on account strategies • Act as a strategic customer advisor and drive customer business outcomes • Mitigate churn risks through proactive engagement and data insights • Guide customers through Data Center to Cloud migrations • Own escalation management with leadership, support, product, and engineering teams • Model Customer Success practices and enable team learning • Leverage partner ecosystems to drive joint success and customer reach • Capture and share customer insights to influence strategic priorities • Deliver weekly renewal forecasts and maintain accurate CRM pipeline data • Track customer adoption trends and use Salesforce, Sigma, and analytics for data-backed decisions • Optimize customer engagement strategies and document progress in Playbooks and written processes

🎯 Requirements

• Minimum 5+ years of experience in enterprise customer success, account management, or sales in a SaaS environment with channel sales exposure • Experience with account mapping and strategic growth planning for Fortune 500 and enterprise customers • Strong understanding of SaaS metrics (GRR, NRR, churn mitigation) • Proven ability to drive retention, expansion, increase ARR, and manage complex enterprise customer relationships • Ability to navigate complex technical requirements and solution delivery through strong project management skills • Familiarity with partner-led GTM models and leveraging partners to support customer success and expand product offerings • Experience forecasting revenue, tracking key performance metrics, and aligning customer success strategies to revenue growth targets • Proficiency in CRM tools, especially Salesforce, and using data analytics to inform strategy and decision-making • Ability to manage multiple initiatives simultaneously and engage effectively with internal and external teams • Business fluency in at least one of German, Spanish, French, or Polish • Experience with large enterprise customers in the Atlassian ecosystem or similar environments is a bonus

🏖️ Benefits

• Equity - Every Appfire team member is eligible for company equity • Paid time off - 25 days of annual leave per calendar year • Reduced summer hours • Flexible bank holidays, allowing exchange of one public holiday for another • Training and personal development through Appfire University, an on-demand learning platform • Full coverage of a private health insurance plan for employees who choose to enroll • 3 fully paid volunteering days each year through Appfire Town CSR program • €50 per month to cover work-from-home expenses • €400 gross per year Sport Allowance for sports or outdoor activities reimbursement • Fully remote within Spain, with the option to work from the Bilbao office

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume