Account Manager

October 25

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appflame

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B2C • eCommerce • SaaS

appflame is a Ukrainian company that designs innovative products aimed at enhancing lives and breaking new ground in the tech industry. With a mission to develop inclusive and user-friendly applications, the company is known for its notable products like Taimi, an inclusive LGBTQI+ dating app, and Hily, a popular dating platform that connects millions globally. Additionally, appflame specializes in creating SaaS solutions for communication and user retention, reflecting its commitment to tackling challenges and improving user experiences.

201 - 500 employees

👥 B2C

🛍️ eCommerce

☁️ SaaS

📋 Description

• Build and nurture trusted, long-term relationships with our customers • Drive their retention and reactivate dormant accounts • Proactively identify upsell opportunities and conduct outreach • Resolve customer inquiries and issues with efficiency and professionalism • Anticipate and prevent potential customer challenges before they arise • Act as a bridge between customers and our product team, ensuring feedback is translated into actionable improvements to achieve shared goals

🎯 Requirements

• Fluency in English (C1+), both written and verbal • Exceptional communication and interpersonal skills • Experience in sales, account management, VIP support, or a role focused on high-value customers • Proven ability to work with top-tier clients, delivering outstanding service and fostering loyalty • A strong sense of ownership and accountability within your area of responsibility • A solid understanding of business processes and how to optimize them for success • Structured, critical thinking paired with a data-driven approach to decision-making • Problem-solving prowess: you’re a natural at uncovering the root cause of challenges (a true detective!) • The ability to simplify complex concepts and communicate them effectively • Flexibility to work late hours (17:00 – 2:00 Kyiv time with 1-hour break, Sun-Thu) to accommodate the needs of Western markets • Experience with Tableau or similar analytics tools is a plus.

🏖️ Benefits

• Powerful social package and fair compensation • We provide all conditions for your talents to be fully revealed • Involvement in Ukrainian products that compete with the world’s best players • The ability to implement your own ideas, not the feeling of a cog in the system • Meaningful and useful products, created not just for shareholders to earn money • A sense of yourself among your people who are charged with results • Work with the global market and a huge audience • Direct contact with Snapchat, Meta, Google, Apple, and access to their best practices • Well-established processes and no barriers to growth within the company • Transparent evaluation of work based on personal performance indicators • We are loyal to our people. Our loyalty doesn’t fade at the end of the working day. • We do not leave our people alone with their problems: neither professional nor personal.