Application Support Engineer, L3

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Applaudo

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

☁️ SaaS

🤖 Artificial Intelligence

🔒 Cybersecurity

SaaS • Artificial Intelligence • Cybersecurity

Applaudo is a nearshore software development company that helps businesses accelerate their digital transformation. With over a decade of experience, Applaudo partners with some of the world’s most admired brands to streamline IT solutions, optimize delivery costs, and modernize their digital infrastructure. The company offers a range of services including innovation and experience design, development and maintenance, quality assurance, cloud solutions, artificial intelligence, and cybersecurity. Applaudo is known for its expertise in data solutions and app modernization, and has a strong presence in industries like sports, media and entertainment, retail, consumer packaged goods, and financial services. Headquartered in Austin, TX with offices in San Salvador, Applaudo blends top-tier software development talent with cutting-edge technology to drive business growth for its clients.

📋 Description

• Investigate and resolve complex production incidents across distributed applications and microservices. • Analyze application logs, APIs, SQL data, and system integrations to identify root causes of production issues. • Perform structured Root Cause Analysis (RCA) and document findings, corrective actions, and preventive recommendations. • Debug backend services developed primarily in Node.js and TypeScript, implementing small code fixes when required. • Validate production fixes through API testing, SQL validation, and regression verification before deployment. • Collaborate closely with Development, QA, Infrastructure, and third-party vendors to coordinate incident resolution. • Differentiate issues originating from internally managed applications versus external platforms and coordinate the appropriate resolution path. • Monitor production environments and proactively identify potential risks before they impact business operations. • Communicate investigation progress, technical findings, and recommendations to both technical teams and business stakeholders. • Support deployment validation and investigate issues related to releases, configuration changes, or infrastructure updates. • Contribute to the continuous improvement of support processes, documentation, and operational best practices. • Prioritize multiple production incidents based on business impact while maintaining high-quality communication throughout the resolution process.

🎯 Requirements

• Bachelor’s Degree in Computer Science, Software Engineering, Computer Engineering, Information Technology, or a related field is desired, or equivalent professional experience. • 4+ years of experience in Application Support, Production Support, Software Engineering, or similar technical roles. • Strong knowledge of Node.js and TypeScript, with the ability to read, debug, and implement small code fixes. • Solid experience working with REST APIs, HTTP protocols, and API debugging tools such as Postman. • Advanced SQL knowledge, including data validation, JOINs, stored procedures, execution analysis, and production troubleshooting. • Experience working with Git, GitFlow, pull requests, merge conflict resolution, and hotfix workflows. • Understanding of microservices architectures, asynchronous communication, and message-based integrations. • Experience performing Root Cause Analysis (RCA) and documenting technical findings. • Familiarity with Azure DevOps, repositories, deployment pipelines, and release management. • Experience working with Azure services such as App Services, Azure Monitor, and Azure Service Bus. • Understanding of CI/CD processes and deployment validation. • Knowledge of authentication, authorization, and basic secrets management concepts. • Experience using browser developer tools to troubleshoot frontend issues is a plus. • Strong analytical, troubleshooting, communication, and problem-solving skills. • Advanced English proficiency (B2+ or higher).

🏖️ Benefits

• Employees can work remotely