State of Rhode Island
10,000+ employees
Founded 1636
🏛️ Government
📚 Education
💰 $2.5M Grant on 2019-09
Government • Education • Healthcare
State of Rhode Island is the state government of Rhode Island, responsible for managing public services, infrastructure, and community initiatives. It oversees various departments including education, healthcare, and transportation while ensuring compliance with state laws and regulations. Its mission includes promoting welfare, safety, and economic growth for its citizens.
Global IT Support Coordinator
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇸🇦 Arabic Required
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State of Rhode Island
10,000+ employees
Founded 1636
🏛️ Government
📚 Education
💰 $2.5M Grant on 2019-09
Government • Education • Healthcare
State of Rhode Island is the state government of Rhode Island, responsible for managing public services, infrastructure, and community initiatives. It oversees various departments including education, healthcare, and transportation while ensuring compliance with state laws and regulations. Its mission includes promoting welfare, safety, and economic growth for its citizens.
📋 Description
• Provide advanced IT support across multiple RI country programs, resolving complex issues related to Microsoft 365, SharePoint, OneDrive, user access, software applications, and business systems • Act as the primary IT focal point for designated country offices, ensuring reliable and timely support in locations with limited or no local IT presence while maintaining business continuity • Manage user accounts, system access, permissions, and onboarding activities, ensuring secure and compliant access to RI systems and platforms • Support and mentor country IT staff and focal points, delivering guidance, training, and practical assistance to strengthen IT service delivery and compliance with RI policies • Coordinate software licensing, technology procurement, and asset management processes, ensuring compliance with organizational policies, donor requirements, and security standards • Monitor and maintain regional IT infrastructure and network devices, supporting cybersecurity controls, system integrity, and adherence to approved security baselines • Partner with country and global teams to identify technology solutions that improve operational effectiveness, support humanitarian programming, and enhance user experience across RI’s global operations
🎯 Requirements
• Proven experience in IT support across multiple locations • Strong understanding of Microsoft 365, SharePoint, OneDrive, and Windows environments • Experience with software licensing and vendor coordination • Strong troubleshooting and problem-solving skills • Ability to work in complex, high-risk, and multi-cultural environments • Experience in NGO or humanitarian IT support would be a bonus • Familiarity with Starlink systems and portal management preferred • Arabic language skills preferred
🏖️ Benefits
• Remote work arrangement • Professional development opportunities
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