Technical Project Coordinator

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November 9

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appNovi, Inc (A Fenix24 Company)

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Cybersecurity • SaaS • B2B

appNovi, Inc (A Fenix24 Company) is a cybersecurity and cyber-resilience company that focuses on rapid breach recovery, ransomware restoration, and managed protection services. Operating under the Fenix24 brand, the company combines breach response expertise, recovery guarantees, asset and resiliency software, and proactive security assessments to help enterprise and professional organizations minimize downtime and restore operations quickly after incidents. appNovi serves regulated industries such as legal, financial services, healthcare, manufacturing and technology, and provides both software and incident response services.

1 - 10 employees

Founded 2020

🔒 Cybersecurity

☁️ SaaS

🤝 B2B

📋 Description

• Overseeing programmatic, budgetary, and logistical operations during a disaster restoration event. • Provide programmatic oversight and budget tracking during client engagements, ensuring adherence to established processes and financial targets. • Monitor and allocate engineering resources, skillsets, and time effectively for engagement success. • Communicate and coordinate internal and external staffing needs to maintain budget efficiency. • Assign responsibilities, develop schedules, and manage resources to meet project deadlines. • Support technical teams in organizing, tracking, and documenting project deliverables and restoration workstreams. • Create and manage on-call rotations to ensure 24/7 coverage of critical client restoration efforts. • Act as a liaison between the client and internal teams to coordinate vendor configurations, credential validation, and access requirements. • Facilitate and manage client-facing collaboration rooms, monitoring communications via platforms like Teams, Slack, and Signal. • Use discretion in sensitive client communications, particularly in cases involving data breaches or high-impact incidents. • Develop and implement standardized processes for quality control, ensuring high standards in deliverables. • Analyze completed engagements to identify areas for improvement and best practices, contributing to after-action reviews. • Create internal documentation and training materials for the logistics team to optimize engagement management. • Develop metrics and standardized reports for utilization, staff productivity, and engagement tracking. • Support the preparation of engagement status updates for clients, legal counsel, and insurance carriers through documentation, slide decks, and concise summaries. • Provide logistics support for client engagements in the U.S., EMEA, and APAC regions, operating across various time zones as required. • Perform additional tasks as assigned to support the team and ensure project success.

🎯 Requirements

• Proven experience in project management, logistics, or program support roles. • Strong organizational and multitasking skills with a focus on detail and quality. • Excellent verbal and written communication skills. • Ability to manage budgets and track resource utilization effectively. • Experience with collaboration tools such as Teams, Slack, or Signal is preferred. • Familiarity with technical environments or engineering processes is a plus. • Willingness to work flexible hours to accommodate global client needs. • Foreign language proficiency desired but not required. • Excellent analytical, organization, and problem-solving skills. • Demonstrated strong written and oral communication skills, including strong relationship building skills and leadership capabilities. • Ability to form relationships across all levels of the company while modeling our Culture and Values.

🏖️ Benefits

• Internal and external learning & development opportunities, including career advancement • Scheduled & flexible PTO programs • Family friendly programs - Care packages • Regular team building events • Competitive compensation & benefits: Medical insurance, including dental and visual cover • Short-Term & Long-Term Disability • Life Insurance • Mental Health & Wellness programs • Employee Assistance Program (EAP) • 401(k) retirement plan • Company-paid holidays • Monthly fitness/gym membership allowance