Lead Customer Success Manager

November 23

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AppOmni

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SaaS • Cybersecurity • Enterprise

AppOmni is a company that specializes in SaaS security solutions, focusing on helping organizations secure their software-as-a-service (SaaS) ecosystems. They offer a platform that provides deep posture inspection, threat detection, and compliance management for SaaS applications. AppOmni serves various industries, including healthcare, financial services, and life sciences, by identifying data exposure risks, detecting threats, and securing connected apps. Their solutions are designed for enterprises globally and include features such as SaaS risk assessment, posture management, and zero trust security strategies.

51 - 200 employees

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 Series C on 2022-12

📋 Description

• Manage and serve as the primary point of contact for all post-sales activity for AppOmni’s top enterprise customers through strong relationship-building, product knowledge, planning and execution. • Be consultative and build in-depth relationships and a complete understanding of customer business goals and objectives. Develop a trusted advisor relationship with customer champions and executive sponsors to drive product adoption and ensure they are using AppOmni to achieve full business value. • Ensure that a plan is in place with each customer for deployment, change management and adoption programs. Monitor and identify adoption and utilization trends, provide recommendations based on customers' needs, risks, and strategy. • Introduce and implement new products and features as they become available, with the support of the AppOmni Technical Account Manager and/or Implementation Manager. • Increase customer retention by conducting regular health check meetings for tactical items, and performing strategic business reviews for alignment of objectives and outcomes. • Track accounts to identify churn risk and work actively to eliminate that risk; own the renewal strategy and work closely with the AppOmni Renewals Manager to influence the successful execution of renewals. • Be the voice of the customer to our internal stakeholders (engineering, product, sales, and executive leadership teams) and provide internal feedback on how AppOmni can better serve our enterprise customers. • Work closely with Product and Engineering on identification and tracking of product improvement requests, troubleshooting, and bugs. • Simultaneously manage multiple enterprise customers who are at different points in the account lifecycle. • Evangelize customer success stories with the Marketing team. • Above all, put customer’s needs first and demonstrate customer obsession.

🎯 Requirements

• 7+ years experience in customer success in a SaaS organization, consulting, technical account management, or sales engineering. • Current experience working directly with large enterprise customers, Fortune 100 companies, and C-level executives. • SaaS security experience, Cloud security experience, Identity and Access Management, or experience in other cybersecurity disciplines are strongly preferred. • Experience supporting customer organizations comprised of security teams and business application owners. • Working knowledge of common SaaS solutions such as Salesforce, M365, ServiceNow, Workday, Okta. • Self-driven and self-motivated individual who enjoys a fast moving and constantly changing environment. Startup experience is a plus. • Strong customer facing and presentation skills with the ability to establish credibility with multiple stakeholders. • Has handled difficult customers or situations and can demonstrate resolutions. • Proficiency in Salesforce, Gainsight, and Zendesk preferred. • Knowledge of Python or other languages is a plus. • You enjoy planning, adjusting, executing, winning, and celebrating as a team.

🏖️ Benefits

• Base Salary: The annual base salary compensation range in the U.S. for this role is: $170,000 - $185,000 USD. Final offer amounts are determined by factors such as the final candidate’s skills, qualifications, and experience, as well as business considerations and peer compensation. • Stock Options: Our vision is to not just grow as a company but to grow together. By offering stock options, we are inviting you to be an integral part of our journey forward. • Benefits: The many benefits of employment with AppOmni include working remotely, new hire home office / computer equipment stipend, generous paid time off, paid company holidays, paid floating holidays, paid parental leave, paid sick time and paid family leave for applicable states, health insurance - medical, dental, and vision with HSA option, LifeWorks Employee Assistance Program, company-provided life insurance, AD&D, STD/LTD and additional supplemental life insurance options, 401(k) and Roth retirement saving accounts, and a monthly wellness benefit reimbursement. All benefits are subject to eligibility requirements and plan details.