Vice President, Professional Services – Delivery

🕒 April 11

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Appriss Retail

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛒 Retail

🤖 Artificial Intelligence

🔐 Security

Retail • Artificial Intelligence • Security

Appriss Retail is a company that specializes in providing solutions to prevent fraud and shrink in the retail industry. For over 25 years, they have been helping retailers protect their profits against fraudulent and abusive returns, claims, and appeasements. Their solutions, such as Appriss Secure, Appriss Engage, and Appriss Incident, use AI-based analytics and real-time transaction analysis to identify and resolve instances of shrink or margin erosion. Appriss Retail is trusted by over 60 of the top 100 U. S. retailers.

📋 Description

• Lead and grow the global delivery organization • Have full accountability for the profitability and execution of all one-time services work • Build pricing calculators, standard resource models, and engagement cost frameworks to improve profitability • Implement and enforce go/no-go processes before accepting engagements • Standardize how work is scoped, staffed, executed, and closed across the entire PS organization • Evaluate, redesign, and manage contractor and outsourcing relationships • Drive measurable improvements in time-to-value for clients • Own delivery-stage customer experience and ensure client satisfaction • Equip delivery teams to clearly and consistently articulate project progress, impact, and value • Develop two senior leaders and their organizations • Work closely with the Revenue organization on deal pricing and SOW review • Own PS KPIs and present progress regularly to the CCO and leadership team

🎯 Requirements

• 10+ years in professional services or delivery leadership roles in B2B SaaS companies • A track record of meaningful PS margin improvement — you’ve owned the P&L and moved it • Experience managing large, distributed delivery teams (30+ people) including outsourced and contractor resources • Strong financial acumen: pricing models, resource utilization, margin analysis, and project cost tracking • Experience delivering for enterprise accounts at scale — complex, multi-stakeholder implementations for large organizations • A track record of building delivery methodology and instilling consistent execution practices across a team • Strong client-facing presence — you can represent Appriss Retail credibly at the executive level of major customer organizations • Comfort in a PE-backed, high-accountability environment where results are measured and expectations are high • Excellent communication and executive presence

🏖️ Benefits

• Multiple medical plan options • Dental and vision coverage • Health savings and flexible spending accounts • Paid parental leave • Short- and long-term disability • 401(k) with immediate vesting and company match • Generous paid time off • Free access to health and wellbeing resources such as Calm and Sworkit • Learning and development opportunities