AppWork
SaaS • Real Estate • B2B
AppWork is a user-friendly maintenance management SaaS platform designed for multifamily property owners, property managers, on-site technicians, and residents. It centralizes work order management, make-ready workflows, technician task apps, inspections, purchasing, and reporting, and adds AI-driven assignment and analytics to streamline operations, improve response times and resident satisfaction, and help ensure compliance. Key features include unit heat maps, technician badges and apps, make-ready boards synced with PMS, multilingual support, offline mobile functionality, and integrations with property management systems.
Client Success Manager
November 25
🐊 Florida – Remote
🏖️ New Jersey – Remote
+2 more states
💵 $60k - $75k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
AppWork
SaaS • Real Estate • B2B
AppWork is a user-friendly maintenance management SaaS platform designed for multifamily property owners, property managers, on-site technicians, and residents. It centralizes work order management, make-ready workflows, technician task apps, inspections, purchasing, and reporting, and adds AI-driven assignment and analytics to streamline operations, improve response times and resident satisfaction, and help ensure compliance. Key features include unit heat maps, technician badges and apps, make-ready boards synced with PMS, multilingual support, offline mobile functionality, and integrations with property management systems.
📋 Description
• Lead new client onboarding, guiding them through the implementation process • Collaborate with client teams to configure their AppWork environment to align with their unique operational needs • Deliver engaging training sessions for users, focusing on technicians, supervisors, and managers • Perform regular audits to track client engagement and usage of AppWork • Act as the first point of contact for client support inquiries • Build and maintain strong, trusting relationships with clients • Communicate new features, updates, and best practices to ensure ongoing client success
🎯 Requirements
• 3–5+ years in Customer Success, Account Management, or other client-facing roles • Previous property management experience required • Knowledge of maintenance workflows, work orders, vendor coordination, and service delivery processes strongly preferred • Proven track record of building and managing relationships with clients at multiple levels • Demonstrated ability to drive client adoption, retention, and satisfaction • Experience conducting client training, onboarding, or change management initiatives • Comfort working with data and reporting to identify trends, track usage, and measure customer health • Familiarity with CRM, ticketing systems, or customer success platforms a plus • Experience working in fast-paced, growth-stage companies
🏖️ Benefits
• Health insurance • Paid time off • Flexible work arrangements • Professional development opportunities
Apply NowSimilar Jobs
November 25
Customer Success Manager at ept AI managing post-sales relationships for strategic customers. Ensuring integration of the AI platform into workflows and driving measurable success with stakeholders.
November 25
Customer Success Manager at Benchmark Gensuite driving customer satisfaction and growth through innovative software solutions for EHS, Sustainability, and ESG Reporting.
November 25
Customer Success Manager for Clearview AI, a facial recognition tech company. Managing enterprise customer portfolios & driving product adoption while ensuring customer satisfaction.
November 25
Manager of Customer Success leading a U.S.-based Customer Success team at a growing HR tech startup. Overseeing account management and customer retention strategies for 500+ clients.
November 25
Customer Success Manager responsible for supporting and renewing customer adoption of Demandbase solutions, ensuring timely value and efficiency in client relationships.