Operations Manager

Job not on LinkedIn

🕒 July 5

🇸🇾 Syria – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 40%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Apricot

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Apricot is a non-profit sourcing firm dedicated to assisting displaced and underserved talent from the MENA region in finding jobs in the technology sector. Comprising product and tech leaders from Fortune 50 companies, Apricot aims to foster a vibrant community of high-caliber talent through initiatives in talent acquisition, digital recruitment, and social impact recruitment. With a hands-on approach, they utilize proven methods to create opportunities for refugee and displaced individuals, contributing to their empowerment and the broader tech industry.

📋 Description

• Own customer success end to end, including inquiries, refunds, feature requests, complaints, and invoice/receipt issues via Stripe and Proton Mail • Monitor and respond to high-volume user feedback from the platform feedback button and direct email channels • Draft standardized replies and automation workflows to improve response times and consistency • Analyze qualitative and quantitative feedback and produce weekly and monthly reports for technology and product teams • Manage complex calendars for two co-founders, prioritize meetings, resolve scheduling conflicts, and arrange travel logistics • Handle inquiries about speaking engagements, events, and business partnerships • Track follow-ups on LinkedIn messages and personal emails from prospective partners and clients • Research new projects, potential collaborations, and market opportunities • Schedule internal meetings, take minutes, and follow up on action items • Support developer partners integrating the client's AI into their platforms • Coordinate with legal counsel and vendors, prepare documents, and track deadlines • Assist with basic financial administration, review Stripe dashboards, and organize financial records • Draft, edit, and organize business documents • Handle registrations and administrative processes • Maintain discretion and professionalism when handling sensitive information • Work with the Founder's Office team and report to the co-founder

🎯 Requirements

• Native or fluent proficiency in both English and Arabic, written and spoken • High comfort with Proton Mail, Stripe dashboard, Notion, and Slack • Demonstrated analytical ability to synthesize large volumes of user feedback into actionable reports for engineering teams • Excellent written communication skills • Strong multitasking abilities and meticulous attention to detail • Ability to work independently across functions and time zones • Previous experience in customer success, operations, or executive assistance • Reliable connectivity and a secure working environment • Own laptop and basic equipment • Ability to follow required security controls, including two-factor authentication • Experience setting up automated email responses or workflows is a plus • Experience in the AI/SaaS sector is helpful, but not essential • Familiarity with startup environments and distributed-team working styles is helpful, but not essential • Prior exposure to mission-driven or social-impact organizations is helpful, but not essential

🏖️ Benefits

• Contracting, invoicing/payroll, payments, and administrative support managed by Apricot • Planned check-ins in month 1 and month 3 to review how the engagement is working and address issues • Global employment opportunity through a nonprofit sourcing firm • Mission-driven work in the ethical AI sector