Customer Success Manager

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Apryse

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚖️ Legal

📦 Logistics

Healthcare • Legal • Logistics

Apryse is a leading provider of document processing technology that offers SDKs and end-user applications for generating, converting, viewing, editing, and signing documents. It serves a diverse range of industries, including public sector, healthcare, legal, and financial services, enabling businesses to streamline their document workflows within secure, scalable solutions. With robust tools for integration into existing platforms and user-friendly applications, Apryse caters to innovative startups as well as Fortune 500 companies, emphasizing speed, reliability, and comprehensive support for developers.

📋 Description

• Manage a portfolio of customers and ensure a consistent, high-quality experience • Build strong relationships and act as a trusted point of contact • Identify risks early and take proactive steps to address them • Partner cross-functionally and collaborate effectively to drive outcomes • Navigate customer conversations, balancing company priorities with customer needs • Maintain accurate data, reporting, and internal documentation • Take ownership of internal tools and workflows tied to customer management • Contribute to process improvements and team efficiency

🎯 Requirements

• Minimum 1-2 years of experience • Customer Success or Account Management experience is a bonus • Organization and accountability, including attention to detail, data hygiene, and tracking • Proven work experience as a Customer Success Manager or similar role preferred • Strong English communication skills with clear, concise, and professional communication • Professional proficiency in German or Italian is a plus • Proven ability to collaborate across teams and build alignment • Strong negotiation and influencing skills with customers and internal stakeholders • Problem-solving mindset with the ability to think critically • Ability to work independently while knowing when to involve others • Technical aptitude and baseline technical knowledge • Management, renewals, or upsells experience is a plus • Excel/Google Sheets experience • Experience with data tools or reporting platforms • Exposure to customer-facing roles in fast-paced environments • Experience working cross-functionally with different teams • Process improvement or operational experience

🏖️ Benefits

• Competitive salary commensurate with experience and qualifications • A comprehensive extended benefits package • A great team environment and resources • Unlimited career growth potential • Highly autonomous and entrepreneurial environment • Annual recurring WFH allowance for you to purchase items you need for your home office • Ongoing support for learning development • Work with the hardware you're most comfortable with (Windows or Mac) • Diverse and inclusive workplace • Excellent work-life balance • Flexible remote work environment • Option to work from the office in Gent if preferred