Expedition Consultant, Europe – Asia

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Aqua Expeditions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

✈️ Travel

👥 B2C

🚗 Transport

Travel • B2C • Transport

Aqua Expeditions is a luxury expedition cruise operator that runs small, award-winning superyachts and river ships for immersive, expert-led voyages to remote destinations worldwide, including the Arctic, Galapagos, Amazon, Mekong, Indonesia, and East Africa. The company focuses on small-group, high-end experiences with personalized service, world-class dining, and bespoke private charters, while emphasizing responsible ecotourism, biodiversity conservation, and community support. Its modern fleet and curated itineraries combine adventure travel, wildlife excursions, and regional cultural exploration.

📋 Description

• Manage and grow the direct customer base worldwide • Sell luxury small ship cruises by developing customer relationships and proactively managing prospective clients • Manage inbound booking inquiries from website, email, phone, social media, referrals, press, and live chat • Determine client needs and recommend suitable cruise options • Provide travel information and personalized service • Resolve customer concerns and convert inquiries into bookings • Reach and exceed revenue targets • Conduct outreach to past direct customers to promote new destinations • Cross-sell and up-sell when appropriate • Handle problems and complaints, including rebooking and refund requests • Document customer feedback and suggest improvements to sales, marketing, and operations processes • Confirm reservations and manage the booking process • Track and collect payments • Follow up on pre-travel needs and special requests • Maintain accurate direct customer database information and follow CRM procedures • Liaise with operations regarding customer requests • Coordinate press-trip bookings with marketing and PR • Manage direct charter requests • Track promotions and promote them to direct customers • Provide a weekly direct sales report • Liaise with accounting when necessary

🎯 Requirements

• Undergraduate degree, preferably in Hospitality, Travel, Tourism, Business, or a relevant field • Previous experience in a luxury travel agency or tour operator as a travel or hospitality consultant or travel advisor • Sound knowledge of domestic and international travel trends • Informed understanding of Europe and Asia consumers and travelers • Personal travel experience is a plus • Native English speaking • Spanish or French is a plus • Ability to plan and organize expeditions • Excellent interpersonal and effective communication skills • Cultural awareness, social skills, and travel experience • Understanding of environmental conservation and sustainable practices • Problem-solving and adaptability • IT proficiency with systems, applications, computers, and mobile devices • Ability to work independently

🏖️ Benefits

• Opportunity to contribute to environmental conservation and social responsibility initiatives • Independent Contractor Agreement