Global Training, Development & Retention Specialist

🔥 16 minutes ago

🇸🇬 Singapore – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aqua Expeditions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

✈️ Travel

👥 B2C

🚗 Transport

Travel • B2C • Transport

Aqua Expeditions is a luxury expedition cruise operator that runs small, award-winning superyachts and river ships for immersive, expert-led voyages to remote destinations worldwide, including the Arctic, Galapagos, Amazon, Mekong, Indonesia, and East Africa. The company focuses on small-group, high-end experiences with personalized service, world-class dining, and bespoke private charters, while emphasizing responsible ecotourism, biodiversity conservation, and community support. Its modern fleet and curated itineraries combine adventure travel, wildlife excursions, and regional cultural exploration.

📋 Description

• Execute Aqua Expeditions’ Global Training & Development strategy across operations • Diagnose operational capability gaps through observation, interviews, performance information, and direct engagement • Design, adapt, and deliver practical training programs aligned with service standards, SOPs, expected behaviors, and business priorities • Provide hands-on, on-the-job, and onboard training across operations • Lead and support onboarding, operational induction, cross-training, refresher training, and continuous learning initiatives • Coach crew members, supervisors, and operational leaders on performance, feedback, team leadership, and people development • Build structured development plans connecting training, coaching, stretch assignments, cross-exposure, and internal mobility • Identify high-potential employees and employees ready for broader responsibilities • Support succession planning by maintaining visibility of internal talent, development progress, readiness, and capability gaps • Develop and support internal trainers and subject-matter experts • Support Aqua Lab and other practical learning platforms and initiatives • Follow up on training and development actions to verify behavioral application, operational improvement, and progress against objectives • Maintain records, evidence, and dashboards covering training, participation, development plans, talent observations, and outcomes • Provide field feedback and recommendations to Global People & Culture and operational leadership • Coordinate external training providers when required • Prepare annual Training & Development plans aligned with operational priorities and regional needs • Improve operational competencies and consistent execution of Aqua standards • Strengthen onboarding, cross-training, leadership development, internal mobility, and succession coverage

🎯 Requirements