Global Training, Development & Retention Specialist

🔥 2 minutes ago

🇿🇦 South Africa – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aqua Expeditions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

✈️ Travel

👥 B2C

🚗 Transport

Travel • B2C • Transport

Aqua Expeditions is a luxury expedition cruise operator that runs small, award-winning superyachts and river ships for immersive, expert-led voyages to remote destinations worldwide, including the Arctic, Galapagos, Amazon, Mekong, Indonesia, and East Africa. The company focuses on small-group, high-end experiences with personalized service, world-class dining, and bespoke private charters, while emphasizing responsible ecotourism, biodiversity conservation, and community support. Its modern fleet and curated itineraries combine adventure travel, wildlife excursions, and regional cultural exploration.

📋 Description

• Execute Aqua Expeditions’ Global Training & Development strategy across operations • Diagnose operational capability gaps through observation, interviews, performance information and direct engagement • Design, adapt and deliver practical training programmes aligned with service standards, SOPs, expected behaviors and business priorities • Provide hands-on, on-the-job and onboard training across operations • Lead and support onboarding, operational induction, cross-training, refresher training and continuous learning initiatives • Coach crew members, supervisors and operational leaders on performance, feedback, team leadership and people development • Build development plans connecting training, coaching, stretch assignments, cross-exposure and internal mobility • Identify high-potential employees and support succession planning • Develop internal trainers and subject-matter experts • Support Aqua Lab and other practical learning platforms and initiatives • Follow up on training and development actions to verify behavioral application and operational improvement • Maintain records, evidence and dashboards covering training, development plans, talent observations and outcomes • Provide field feedback and recommendations to Global People & Culture and operational leadership • Coordinate external training providers when required

🎯 Requirements

• University degree in Hospitality Management, Business Administration, Human Resources, Psychology, Organizational Development, Education or a related field • 3–5 years of relevant professional experience in Training, Learning & Development, Talent Development, operational coaching or a related field • Experience in luxury hospitality, cruise, travel or premium service operations is strongly preferred • Ability to work remotely while maintaining excellent communication and alignment with global teams across different time zones • Fluency in both English and Spanish is a plus • Proficiency in French is appreciated

🏖️ Benefits

• Independent Contractor Agreement • Remote work arrangement • Global team collaboration across different time zones