Loyalty Manager

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Aqua Expeditions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

✈️ Travel

👥 B2C

🚗 Transport

Travel • B2C • Transport

Aqua Expeditions is a luxury expedition cruise operator that runs small, award-winning superyachts and river ships for immersive, expert-led voyages to remote destinations worldwide, including the Arctic, Galapagos, Amazon, Mekong, Indonesia, and East Africa. The company focuses on small-group, high-end experiences with personalized service, world-class dining, and bespoke private charters, while emphasizing responsible ecotourism, biodiversity conservation, and community support. Its modern fleet and curated itineraries combine adventure travel, wildlife excursions, and regional cultural exploration.

📋 Description

• Manage and oversee the Trade Loyalty Program, including partner support, rewards management, and platform enhancements • Develop and execute engagement strategies to increase trade partner registration, activation, performance, repeat sales, and loyalty • Provide actionable insights to the Sales Team and identify opportunities to optimize the program • Track and analyze KPIs, budgets, and costs, and deliver monthly performance reports to the Executive Committee • Collaborate with technical partners to implement Trade Loyalty Program enhancements • Oversee and manage the Guest Loyalty Program with Marketing, Sales, Reservations, Operations, and CRM teams • Lead Guest Loyalty Program enhancements with technical partners to improve the platform and guest satisfaction • Implement data-driven campaigns using rewards, personalized benefits, and incentives to drive repeat guest bookings • Optimize guest communications with the Marketing, Content, and Creative teams to increase loyalty and revenue • Create personalized campaigns to increase customer lifetime value and repeat sales • Monitor loyalty campaign performance, report findings, and recommend data-driven adjustments • Provide strategic insights and continuously improve Trade and Guest Loyalty Programs to maximize ROI • Manage and optimize the global loyalty benefits structure • Coordinate guest loyalty benefits across the fleet with Country Managers, Cruise Directors, and Operations stakeholders • Coordinate trade benefits in the CRM with Sales Managers and Directors in alignment with the global benefits strategy

🎯 Requirements

• 5+ years of experience in marketing, loyalty, or CRM, ideally within travel, hospitality, or luxury industries • Strong expertise in loyalty program management and loyalty strategies • Demonstrated success driving repeat sales through engagement, personalization, and relationship-building • Proven experience with CRM platforms such as Zoho or Salesforce and email marketing platforms • Outstanding written and verbal communication skills • Strong project management skills and ability to manage multiple initiatives across global teams • Excellent analytical and reporting skills focused on data-driven decision-making • Experience working with technical partners to implement program enhancements and platform updates • Ability to work remotely while maintaining communication and alignment with global teams across time zones • Fluency in English and Spanish is a plus • Proficiency in French is appreciated