Loyalty Manager

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Aqua Expeditions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

✈️ Travel

👥 B2C

🚗 Transport

Travel • B2C • Transport

Aqua Expeditions is a luxury expedition cruise operator that runs small, award-winning superyachts and river ships for immersive, expert-led voyages to remote destinations worldwide, including the Arctic, Galapagos, Amazon, Mekong, Indonesia, and East Africa. The company focuses on small-group, high-end experiences with personalized service, world-class dining, and bespoke private charters, while emphasizing responsible ecotourism, biodiversity conservation, and community support. Its modern fleet and curated itineraries combine adventure travel, wildlife excursions, and regional cultural exploration.

📋 Description

• Lead and manage the Trade Loyalty and Guest Loyalty Programs • Manage partner support, rewards, platform enhancements, engagement strategies, and coordination across Sales, Inside Sales, Reservations, CRM, Marketing, Operations, and technical teams • Develop strategies to increase trade partner registration, activation, performance, repeat sales, and loyalty • Track and analyze KPIs, budget, and costs, and deliver monthly performance reports to the Executive Committee • Collaborate with technical partners to implement enhancements to the Trade Loyalty and Guest Loyalty platforms • Create personalized, data-driven guest engagement campaigns to drive repeat bookings and revenue growth • Optimize guest communications with Marketing, Content, and Creative teams • Monitor loyalty campaign performance and recommend data-driven adjustments • Provide strategic insights and continuously improve program structure to maximize ROI • Manage and optimize the global loyalty benefits structure and coordinate benefits across the fleet and CRM

🎯 Requirements

• 5+ years of experience in marketing, loyalty, or CRM • Experience ideally within the travel, hospitality, or luxury industries • Strong expertise in loyalty program management and loyalty strategies • Demonstrated success driving repeat sales through engagement, personalization, and relationship-building • Experience with CRM platforms such as Zoho or Salesforce • Experience with email marketing platforms • Outstanding written and verbal communication skills • Strong project management skills and ability to manage multiple initiatives across global teams • Excellent analytical and reporting skills with a focus on data-driven decision-making • Experience working with technical partners to implement program enhancements and platform updates • Ability to work remotely while maintaining communication and alignment across different time zones • Fluency in English and Spanish is a plus • Proficiency in French is appreciated

🏖️ Benefits

• Remote position based in Europe • Contractor role under an Independent Contractor Agreement