Technical Implementation Specialist

Job not on LinkedIn

🕒 May 22

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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Aquila

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🏢 Enterprise

SaaS • Enterprise

Aquila is a company dedicated to partnering with software operators to enable their transition and achieve lasting success. They focus on backing category leaders in the software industry, facilitating their growth and development towards new heights. Aquila's mission emphasizes a long-term commitment to supporting these operators in realizing their full potential.

📋 Description

• Lead end-to-end software implementations. You will plan, manage, and execute implementations, migrations, integrations, and system upgrades for Emphasys software platforms within the single-family lending space. • Act as the bridge between clients and technical teams. You will serve as the primary point of contact for implementation stakeholders, guiding clients through implementation phases including data migration, integrations, APIs, configuration, testing, and go-live activities. • Drive technical implementation solutioning. This is not a traditional project management role focused only on coordination and timelines. • Lead communication, training, and stakeholder alignment. You will facilitate implementation meetings, provide proactive status updates, manage expectations, and translate technical concepts into clear, user-friendly language for technical and non-technical audiences. • Strengthen implementation standards and operational readiness. You will contribute to implementation documentation, setup guides, training materials, and process improvements that support scalability, knowledge transfer, operational consistency, and long-term client success.

🎯 Requirements

• The implementation experience. You have experience leading or supporting enterprise software implementations, migrations, integrations, or system upgrades in a client-facing environment. • The technical skills. You are comfortable working through technical implementation discussions related to APIs, SSO, integrations, data migration, workflows, authentication, and system configuration. • The project planning and analytical mindset. You have experience managing implementation plans, schedules, milestones, and deliverables while proactively identifying risks, dependencies, and gaps. • The interpersonal and communication skills. You are a proactive communicator who builds trusted relationships with clients, vendors, and internal stakeholders. • The flexibility and ownership. You thrive in a dynamic, client-facing environment where priorities shift and no two implementations are identical.

🏖️ Benefits

• Purpose-driven impact. Your work will directly support Housing Finance Agency (HFA) clients by leading successful software implementations that power critical housing finance and loan servicing operations across the United States. • Career growth and organizational visibility. You will work directly with leadership and cross-functional teams across the organization while building deep expertise in mortgage lending, loan servicing, and housing finance systems. As the Professional Services function grows, this role offers a strong path into senior leadership opportunities across Professional Services, Product Management, Client Services, and Operations.