Arboreal Management
Real Estate • B2C
Arboreal Management is a property management company that operates and leases residential buildings across multiple Pacific Northwest cities (Seattle, Tacoma, Portland, Spokane). They focus on affordable, sustainable housing in walkable urban locations, offering a mix of new construction and restored older buildings, on-site community managers, fast in-house maintenance, and tech-enabled tenant portals for online paperwork and payments.
Collections Specialist – Residential Property Management
2 days ago
Arboreal Management
Real Estate • B2C
Arboreal Management is a property management company that operates and leases residential buildings across multiple Pacific Northwest cities (Seattle, Tacoma, Portland, Spokane). They focus on affordable, sustainable housing in walkable urban locations, offering a mix of new construction and restored older buildings, on-site community managers, fast in-house maintenance, and tech-enabled tenant portals for online paperwork and payments.
📋 Description
• Conduct daily outbound calls, texts, and emails to residents with past-due rent balances. • Communicate firmly, professionally, and consistently to encourage prompt payment or set up approved payment arrangements. • Explain account status, amounts owed, deadlines, and potential next steps in clear and confident terms. • Document all communication and attempted contacts in the property management system. • Monitor resident ledgers and follow internal escalation procedures for non-payment. • Coordinate with property managers on cases needing notices, legal action, or alternative resolution steps. • Maintain awareness of state landlord-tenant regulations, fair debt collection practices, and internal policies. • Provide weekly status updates on delinquent accounts and recovery progress.
🎯 Requirements
• Previous experience in collections, customer service, property management, or call-center environments preferred. • Strong verbal communication skills; comfortable making a high volume of calls. • Ability to stay calm, assertive, and professional during difficult conversations. • Highly organized with strong attention to detail and documentation. • Ability to work independently and meet weekly performance expectations. • Reliable internet connection and quiet remote working environment.
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