Senior Implementation Manager

September 19

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Arcadia

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Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.

201 - 500 employees

💰 $29.5M Venture Round on 2020-01

📋 Description

• Runs product implementations, developing project plan and coordinating kickoff, product installation, validation, training, and go live. • Educates customer resources on Arcadia’s technical implementation processes, product architecture and functionality, and best practices around complex healthcare data integration and platform usage to drive quality improvement, analyze and manage cost and utilization, and improve risk adjustment accuracy. • Establishes engagement goals, priorities, and timelines, develops a detailed project plan oriented around customer and internal objectives, and manages tasks on a day-to-day basis and reports status. • Escalates and leads resolution of risks and issues, including understanding complex technical challenges and designing custom solutions leveraging Arcadia’s products and service capabilities. • Responsible for customer communications and owns all standing and ad-hoc project meetings. • Coordinates customer, internal, and third-party activities. Ensures project team collaboration and early escalation if project is tracking behind. Effectively delegates across a mixed team of project managers. • Demonstrates strong organizational, presentation, and customer service skills; communicates effectively on data structures and platform architecture. • Clearly communicate program/project status, issues, risks, plans, etc. to senior management. • Performs other related duties as assigned or requested.

🎯 Requirements

• Bachelor’s degree in related field • At least 5 years leading account implementation processes in the software or technology arena in healthcare, preferably with claims and clinical data integration; in depth knowledge of and up to date hands-on experience with project management principles, tools and methods; ability to identify and effectively mitigate project- and account-level risks. • Extensive healthcare experience, including industry knowledge of population health and value-based care required, including ability to master an in-depth understanding of our solutions, client strategic context, and industry trends to effectively advise clients as a trusted advisor in leveraging the data asset and platform. • Experience with data aggregation and analysis with EHR and claims data strongly preferred, including experience with Tableau, PowerBI, and SQL.

🏖️ Benefits

• Team benefits • Ability to do • Impact • Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care • A flexible, remote friendly company with personality and heart • Employee driven programs and initiatives for personal and professional development • Be a member of the Arcadian and Barkadian Community