Software Engineer Level II – ServiceNow Developer

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Arch Global Services (Philippines) Inc.

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B2B • Enterprise

Arch Global Services (Philippines) Inc. is a company that provides business process outsourcing (BPO) services, primarily focusing on operations and information technology support. Located in the Philippines, they offer cost-effective offshore services to help companies control costs, scale quickly, and maximize productivity through a skilled and educated workforce. Arch Global Services aims to build dedicated offshore partnerships with businesses to address their operational needs effectively, ensuring no language barriers with their young, professional team. They emphasize their role as a partner in enhancing business efficiency by offering necessary and exceptional outsourcing services.

1001 - 5000 employees

🤝 B2B

🏢 Enterprise

📋 Description

• The Senior ServiceNow Developer is responsible for design, development, and unit testing of ServiceNow Catalog Items automation and integration solutions. • The candidate will engage with Business Analyst and SME to perform detailed requirement analysis. • The candidate will provide production implementation and post-production support for ServiceNow modules and features such as Catalog Items and other aspects of ServiceNow. • Design, architecture, maintenance, and enhancement of Catalog items. • Create and maintain the current state of the ServiceNow platform architecture documentation. • Communicate and collaborate with non-technical stakeholders to gather requirements, analyze the impact of new requirements, and configure the new requirements on the ServiceNow platform as per ITIL best practices. • Develop technical design documents. • Create well-structured test plans and coordinate testing activities, identify, document, and track software defects. • Perform and facilitate regression testing of resolved defects. • Translate technical complexities to non-complex and simple terms for project stakeholders and make sure they understand the effects of the design decisions on the areas of ServiceNow Platform. • Support ServiceNow upgrades planning and execution. • Manage and actively contribute to development efforts pertaining to modules of the ServiceNow platform using JavaScript, including support for newly developed modules or major releases. • Participate in the configuration and customizations, as needed, based on customer needs. • Participate in and contribute to an agile-based work intake and output delivery process that will support service provision and delivery in an iterative manner.

🎯 Requirements

• Solid 3-5 years experience in ServiceNow development • Technical Skills : Javascript, HTML/CSS, REST, ServiceNow Flow Designer, ServiceNow Service Catalog, JSON, XML, Powershell, AngularJS • Proficient in JavaScript-based design, development, and implementation of ServiceNow solutions for IT Service Management (ITSM), including Incident, Change, Service Request / Service Catalog, Knowledge, Problem, CMDB, and Service Portal. • Experience with server-side and client-side scripting on the ServiceNow platform, including Business Rules, Client Script, Script Include, UI Policy, UI Actions, and UI Pages. • Experience with ServiceNow technologies such as Workflow/Flow Designer, Reports, Email Notifications, Email Inbound Actions, SLAs, ACLs, GlideRecord, GlideAjax, and GlideSystem. • Fundamental understanding of key technologies relevant to ServiceNow integration solutions, including HTML, CSS, JSON, XML, SSO, SAML, SSL, Web Services, REST, SOAP, LDAP, JDBC, and ODBC. • Experience in working on automation and integrations in ServiceNow with API, Integration Hub/Orchestration, and other similar technologies. • Ability to work with stakeholders with different backgrounds and levels of technical knowledge and come up with technical requirements and design. • Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization. • Knowledge of ITIL methodologies and processes is a plus. • Experience in Customer Service Management (CSM) is a plus. • Experience in Configuration Management Database (CMDB)/Discovery/Service Mapping is a plus. • ServiceNow Administrator (CSA)/Implementation Specialist (CIS)/Developer Certification/ITIL Foundation certification is a plus. • Knowledge in Agile Development and JIRA is a plus. • Must be willing to work night shift.

🏖️ Benefits

• Employees can work remotely