Software Engineer Level III – ServiceNow Developer

Job not on LinkedIn

🕒 September 7

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Arch Global Services (Philippines) Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

📦 Logistics

💼 Consulting

Insurance • Logistics • Consulting

Arch Global Services (Philippines) Inc. is a company that provides business process outsourcing (BPO) services, primarily focusing on operations and information technology support. Located in the Philippines, they offer cost-effective offshore services to help companies control costs, scale quickly, and maximize productivity through a skilled and educated workforce. Arch Global Services aims to build dedicated offshore partnerships with businesses to address their operational needs effectively, ensuring no language barriers with their young, professional team. They emphasize their role as a partner in enhancing business efficiency by offering necessary and exceptional outsourcing services.

📋 Description

• Design, develop, and unit test ServiceNow catalog items, custom applications, automation, and integration solutions • Engage with Business Analysts and subject-matter experts to perform detailed requirements analysis • Provide production implementation and post-production support for ServiceNow modules and features • Design, architect, maintain, and enhance catalog items • Configure, customize, and support Now Assist AI capabilities across relevant ServiceNow modules • Maintain current-state ServiceNow platform architecture documentation, including AI-enabled agentic workflows • Gather requirements, analyze impacts, and configure solutions according to ITIL best practices • Develop technical design documents • Create test plans, coordinate testing, and track software defects • Perform and facilitate regression testing of resolved defects • Explain technical complexities and design decisions to project stakeholders • Support ServiceNow upgrade planning and execution • Contribute to ServiceNow development using JavaScript, including newly developed modules and major releases • Configure and customize the platform based on customer needs • Participate in an agile work intake and iterative delivery process

🎯 Requirements

• 5–8 years of professional work experience • At least 3 years of experience in ServiceNow development • Proficient in JavaScript-based design, development, and implementation of ServiceNow ITSM solutions, including Incident, Change, Service Request / Service Catalog, Knowledge, Problem, CMDB, and Service Portal • Experience with server-side and client-side scripting on ServiceNow, including Business Rules, Client Script, Script Include, UI Policy, UI Actions, and UI Pages • Experience with ServiceNow Workflow/Flow Designer, Workspace, ServiceNow Studio, UI Builder, Reports, Email Notifications, Email Inbound Actions, SLAs, ACLs, GlideRecord, GlideAjax, and GlideSystem • Fundamental understanding of HTML, CSS, JSON, XML, SSO, SAML, SSL, Web Services, REST, SOAP, LDAP, JDBC, and ODBC • Experience with ServiceNow automations and enterprise integrations using APIs, IntegrationHub, Orchestration, Workflow Data Fabric, and similar technologies • Ability to work with stakeholders from different backgrounds and technical levels and develop technical requirements and designs • Outstanding verbal and written communication skills for technical and non-technical audiences • Must be willing to work night shift • BS in Computer Science, Information Technology, Computer Engineering, Information Management, or related discipline • Knowledge of ITIL methodologies and processes is a plus • Experience in Customer Service Management (CSM) is a plus • Experience in CMDB, Discovery, or Service Mapping is a plus • Familiarity with A2A-based and MCP-based AI integration is a plus • ServiceNow CSA, CIS, Developer Certification, or ITIL Foundation certification is a plus • Knowledge of Agile Development and JIRA is a plus • Micro-certification in AI / GenAI capabilities is a plus

🏖️ Benefits

• Remote work option • Employee growth and development opportunities • Flexible and responsive work environment • Strategic leadership and strong team environment