IT Specialist I

🕒 September 3

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Arco Educação

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

🤝 B2B

Education • B2B

Arco Educação é uma companhia brasileira focada em soluções educacionais para o ensino básico, desenvolvendo conteúdo, tecnologia e serviços para mais de 1. 3 milhões de alunos e mais de 5. 000 escolas privadas em todo o país, abrangendo desde a educação infantil até o ensino médio. O propósito da Arco é aliar educação de excelência e gestão eficiente.

📋 Description

• Manage and ensure the high availability of the company’s collaboration tools and directories, including Google Workspace, Microsoft 365, Slack, and Active Directory • Lead the governance and end-to-end lifecycle management of workstations and mobile devices, including operating system management, image standardization, patch deployment, security software compliance, hardware lifecycle, and obsolescence/depreciation management • Manage IAM/IdP solutions, ensuring best practices for user lifecycle management, access recertification, segregation of duties (SoD), and the RBAC model • Provide technical leadership for strategic projects within the department and lead solution implementations • Serve as an N3 escalation point for access management and support, resolving complex user infrastructure incidents • Lead and actively participate in war rooms to resolve critical incidents

🎯 Requirements

• Strong experience administering and governing Google Workspace, Microsoft 365, and Active Directory environments • Extensive experience in identity and access management (IAM/IdP) • Hands-on experience managing endpoints and mobile devices centrally through MDM, including image validation, patch deployment, and security compliance • Proven experience providing advanced N3 support and the technical ability to facilitate war rooms • Demonstrated experience managing technical projects and implementing new IT solutions • Preferred: experience managing the user lifecycle, RBAC, SoD matrices, and periodic access recertification • Preferred: experience with IGA and PAM • Preferred: experience with IdP/IAM and MDM migration projects; knowledge of JumpCloud is a plus • Preferred: knowledge of process automation and scripting (PowerShell, Python, Bash, or Microsoft 365 and Google Workspace APIs)

🏖️ Benefits

• Flash meal and/or food allowance • SulAmérica health and dental insurance • Transportation allowance for on-site and hybrid positions • Extended maternity and paternity leave • Childcare assistance • Partnerships with Wellhub and Zenklub • Education incentive • Discounted airfare • Partnership with a pet health insurance provider • Access to Arco educational materials for employees’ children • Partnerships for MBA and postgraduate programs • All positions are open to people with disabilities