Account Manager, MSP

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November 11

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Arctic Wolf

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The cybersecurity industry has an effectiveness problem. Every year new technologies, vendors, and solutions emerge, and yet despite this constant innovation we continue to see high profile breaches in the headlines. All organizations know they need better security, but the dizzying array of options leave resource-constrained IT and security leaders wondering how to proceed. At Arctic Wolf, our mission is to End Cyber Risk through effective security operations. To achieve this, we believe that organizations must do three key things:

1001 - 5000 employees

Founded 2012

📋 Description

• Develop and maintain strong relationships with MSP partners, serving as the main point of contact for their needs and inquiries. • Understand MSP partners’ business models and objectives to drive alignment and mutual growth. • Facilitate regular service reviews, gather feedback, and ensure that our services continue to align with partner needs. • Identify new business opportunities within existing MSP accounts and work to onboard new MSP partners into our ecosystem. • Develop strategies for upselling and cross-selling additional cybersecurity solutions within the install base. • Drive sales of core cybersecurity services, utilizing an understanding of both the cybersecurity landscape and MSP business needs. • Manage contract renewals and proactively address issues or concerns to increase renewal rates. • Ensure seamless renewals by forecasting and tracking contract expiration dates, while implementing strategies to enhance retention and reduce churn risk. • Collaborate with MSP partners to identify opportunities to expand their offerings with our additional services, aiming to provide comprehensive cybersecurity solutions. • Educate MSP partners on new services and enhancements, positioning our services as a key component of their overall solution portfolio. • Monitor partner performance, including revenue generation, growth metrics, and overall customer satisfaction. • Provide regular reports and updates to leadership on MSP partner progress, highlighting areas for improvement and recommending solutions. • Work closely with internal teams, including Partner Development Reps (PDR) Security Services (S2), and Concierge Security Teams (CST) to ensure alignment in strategy and execution for the MSP channel. • Actively participate in the development of partner-focused marketing and sales campaigns to drive awareness and increase adoption among MSPs.

🎯 Requirements

• Bachelor’s degree in business, or related field; relevant experience can be considered in lieu of a degree. • 2+ years of experience in account management, preferably within the cybersecurity or technology sector. • Proven experience in managing and growing managed service provider (MSP) or channel partner accounts. • Strong understanding of the cybersecurity landscape and MSP business models. • Excellent communication and interpersonal skills, with the ability to build trust and credibility with partners. • Proven track record of meeting or exceeding sales and retention targets. • Proficiency in CRM software (SFDC) and other tools commonly used in account management. • Fluent in English and Dutch.

🏖️ Benefits

• Company shares for everyone – Our attractive compensation package includes company shares, giving every team member a direct stake in our success. • Our team, the pack – Join an international, diverse, and inclusive environment where we live positively both in and out of the office. • Flexibility for work and life – We offer flexible working hours that give our team members maximum freedom to balance work and personal life. • Further development – We support professional growth with regular training, certifications, and opportunities for advancement. In our fast-growing company, internal mobility is encouraged. • Social events – Enjoy regular team gatherings, including our legendary Arctic Wolf parties.