Care Advisor I

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🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

✨ Advisor

🚫👨‍🎓 No degree required

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Ardent

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1992

🏠 Real Estate

⚡ Energy

🚗 Transport

Real Estate • Energy • Transport

Ardent is a UK and Ireland-based land and property consultancy that delivers end-to-end land, consent, and project support for infrastructure, regeneration and renewable energy projects. It offers specialist services including land referencing, land assembly, compensation and valuation, consents management, geomatics, stakeholder engagement, and geospatial/atlas insights, advising clients through the full project lifecycle from concept to construction. Ardent focuses on sustainable, community-focused infrastructure across transport, utilities, regeneration and energy sectors and operates offices across the UK and Ireland.

📋 Description

• Resolve inquiries to complete satisfaction via phone, email, and chat, acting as the primary point of contact for members throughout their journey. • Manage the backend tasks required to move members through healthcare processes, including appointment confirmations, medical information retrieval, and troubleshooting. • Build strong, empathetic bonds with clients and advocates, navigating tough conversations with grace and a solution-oriented mindset. • Identify bottlenecks or 'friction points' in the customer journey and collaborate with leadership to implement automation or workflow optimizations. • Act as a natural troubleshooter, guiding users through basic browser, mobile app, or connectivity issues related to the platform. • Meticulously document all interactions in the CRM and track feedback to help our partners build a world-class experience. • Facilitate quick resolutions for site-specific issues and ensure seamless handoffs between clinical teams and advocates.

🎯 Requirements

• 1–3 years of experience in customer service, healthcare advocacy, or BPO operations. • Empathy as a Superpower: You thrive on helping people from all walks of life and are comfortable forming quick bonds with clients, even when they are upset or stressed. • Technical Fluency: You are a quick learner with computers, CRM systems (like Salesforce or Zendesk), and digital communication tools. • Operational Curiosity: You don’t just follow a script; you want to understand the 'why' behind the process and suggest better ways to get things done. • Reliability: You are disciplined in a remote environment, detail-oriented, and able to manage multiple priorities in a fast-paced 'startup' atmosphere. • Mission-Driven: A genuine passion for healthy living and a desire to help people navigate the complexities of the healthcare system.

🏖️ Benefits

• Comprehensive Medical, Dental, and Vision insurance plans. • Paid Time Off (PTO) and paid holidays. • Monthly and quarterly performance awards for those who consistently exceed KPIs and deliver exceptional care. • Earn potential significant bonuses for bringing top-tier talent into the Ardent Outsourcing Services family. • Access to continuous coaching, professional development, and a culture that emphasizes learning from mistakes. • A robust onboarding experience to set you up for success with our systems and platforms.